CRISIS COORDINATOR

Volunteer-Behavioral-Health-Care-System; Chattanooga (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Volunteer Behavioral Health Care System in Chattanooga, TN seeks a crisis clinician supervisor with a master’s in a clinical field and a TN license or eligibility. The role involves supervising crisis staff, overseeing the Walk-in Center overnight, and coordinating with CSU/SUTR, Crisis Call Center, and VBH departments.

Expect strong crisis intervention, documentation and liaison duties. You will conduct crisis assessments, provide counseling, and link clients to services, all while maintaining

Qualifications

• Master's degree in clinical field is required.
• TN license or eligibility for Mandatory Prescreening Agent.
• Strong crisis assessment and intervention skills.
• Ability to maintain accurate documentation in the electronic record system.
• Willingness to travel to crisis sites as needed.

Responsibilities

• Provide clinical review, screening, consultation and supervision to crisis staff during shift.
• Oversee Walk-in Center during overnight shift; ensure timely service and staff coordination.
• Liaise with CSU/SUTR/Crisis Call Center and VBH departments or partners.
• Provide crisis assessment, counseling, linkage and referrals in least restrictive environment.
• Complete data entry according to quality standards; perform crisis follow-up calls.
• Assist with intakes/admissions and participate in staff meetings and training.
• Drive to assessments and provide services to clients in mental health crisis as needed.
• Maintain crisis walk-in center logs and assist with training new clinicians.

Skills

Crisis assessment

Data entry

Documentation

Interpersonal communication

Problem solving

Team collaboration

Driving to client sites

Education

Master's degree in clinical field (social work, counseling or psychology)

TN license or eligibility for Mandatory Prescreening Agent

Tools

Electronic record system

CPR and First Aid certification

Job description

Provide clinical review, MPA screening, consultation and supervision to crisis staff during shift.Oversight of Walk-in Center during overnight shift, ensuring clients are served timely, problem solving with staff/security and assist with staffing concerns.Liaison between CSU, SUTR, Crisis Call Center, VBH departments or external partners during shift.Assist with Intakes and Admissions as needed.Provide crisis assessment, counseling, linkage and other services to persons in a mental health crisis to include substance use disorders when needed.Work face-to-face with consumers in assisting them in the resolution of their crisis and providing intervention and referrals in the least restrictive environment as needed.Assist with missing crisis face to face assessment corrections.Knowledge of computer skills to be able to search and enter data in the electronic record system.5. Complete all data entry according to quality management standards and procedures.6. Assist with crisis follow up phone calls and document appropriately.7. Participate in staff meetings, training and supervisory sessions as required.8. Drive a company or personal vehicle to do assessments, counseling, linkage and provide other services to clients in a mental health crisis when applicable.10. Process monthly orders including but not limited to: Walk-In Center snacks, office supplies, stockroom order for housekeeping supplies, bus passes as needed.11. Correct missing face to face reports.12. Maintain Crisis Walk-In Center log if applicable.14. Assist with training new crisis clinicians when applicable.15. Provide report after shift to Regional Crisis Director/Sr. Director of Crisis Continuum.16. Other duties as assigned.Must have a master's degree in the clinical field (social work, counseling or psychology) with valid TN license and eligibility for Mandatory Prescreening Agent. Able to maintain a courteous, diplomatic, and helpful orientation. Above average assessment skills, particularly for suicidal potential and potential to harm others. Able to use good judgment and function well in pressure situations. Knowledgeable of commitment procedures. Knowledgeable of resources. Timely, accurate and thorough documentation of client records as well as work activities. Must maintain certification in CPR and First Aid. Certification must be completed within first 30 days of employment. Company will provide training.