Vice President, Service Design & Experience Strategy

JPMorganChase; Columbus (OH); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive health coverage

Retirement savings plan

Job summary

JPMorganChase Corporate Technology is seeking a Service Design Vice President to shape end-to-end employee experiences by leveraging service design, systems thinking, and AI. You will lead cross-functional teams and translate insights into actionable outputs that modernize how work is done across Corporate Responsibility and Morgan Health.

You will develop unified understanding of workflows and decision-making, then translate it into experience strategy, blueprints, prototypes, and AI-enabled

Qualifications

• 5+ years in service design, experience design, or similar field.
• Proven record in journey mapping, service blueprinting, and storyboarding.
• Ability to bridge business, design, product, and engineering teams.
• Experience with iterative design, testing, and refinement.

Responsibilities

• Develop and implement strategy to focus on experiences across products and platforms.
• Lead service design and workflow discovery across Corporate Responsibility and Morgan Health.
• Design service blueprints and document processes with inclusive design.
• Create experience maps and prototypes to illustrate customer journeys.
• Translate workflow insights into AI-enabled solution concepts and prototypes.
• Operate autonomously to translate strategy into actionable outputs.

Skills

Service design

Experience design

Systems thinking

Stakeholder management

UX research

Storyboarding

Journey mapping

Prototype development

AI tools for research synthesis

Tools

AI tools

Job description

JPMorganChase Corporate Technology is seeking a Service Design Vice President to shape end-to-end employee experiences by leveraging service design, systems thinking, and AI. You will lead cross-functional teams and translate insights into actionable outputs that modernize how work is done across Corporate Responsibility and Morgan Health.

You will develop unified understanding of workflows and decision-making, then translate it into experience strategy, blueprints, prototypes, and AI-enabled