Vice President, Experience Design & Personalization

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking an Experience Design Vice President to lead design strategy across personalization and insights, shaping user experiences in our products and services.

You will guide cross-functional teams, mentor designers, and drive inclusive, accessible design that balances business needs with user research, data insights, and transformational innovation.

Qualifications

• 5+ years of experience in user experience design or equivalent
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes)
• Experience in inclusive design and accessibility guidelines
• Develop experiences with transformational innovation strategies and north star representations
• Advanced literacy of client-side technologies and API/microservices impact on UX

Responsibilities

• Develop and execute design/research strategies for complex projects aligned with business objectives and user needs
• Diagram service flows and features, design wireframes, prototype interactions within a domain
• Mentor junior designers and champion inclusive design and accessibility
• Collaborate with cross-functional teams to integrate UX into product development processes
• Analyze market trends and user feedback to inform design decisions across platforms

Skills

Design strategy

Inclusive design

UX research

Mentoring

Cross-functional collaboration

Prototyping

Tools

APIs

Microservices

Frontend technologies

Design systems

Job description

JPMorgan Chase & Co. in New York is seeking an Experience Design Vice President to lead design strategy across personalization and insights, shaping user experiences in our products and services.

You will guide cross-functional teams, mentor designers, and drive inclusive, accessible design that balances business needs with user research, data insights, and transformational innovation.