Vice President, Sales - Telco

ResultsCX Named ‘Major Contender’ in Everest Group; Florida; Hybrid; USD 180,000 - 280,000; Full time

Job summary

ResultsCX is seeking a Vice President, Sales - Telco to lead new logo acquisition in the Telco outsourcing space. This remote-US role targets mid-market and enterprise accounts, requiring deep Telco domain expertise and a track record of independent hunter sales, executive sponsorship, and substantial revenue impact.

You will own the full sales cycle, from prospecting to negotiation, build strategic market development plans, and represent ResultsCX at industry events.

Qualifications

• 10+ years of enterprise sales experience, including outsourcing services
• 5+ years selling outsourced Telco services
• Proven track record closing 3+ new logos per year
• Established executive network in Telco ecosystem
• Willingness to travel at least 50%

Responsibilities

• Hunt and close new logo business within Telco, targeting 3+ logos per year
• Develop and execute a market development strategy for Telco organizations
• Build deep relationships with C-suite and VP-level decision-makers across operations, CX, claims, compliance, and procurement
• Serve as a Telco outsourcing thought leader to shape client conversations on trends and regulation
• Lead strategic sessions offering consultative insight on outsourcing solutions
• Manage the full sales cycle from identification to contract negotiation
• Collaborate with internal SMEs to develop differentiated, vertical-specific proposals
• Maintain a disciplined pipeline with weekly forecasts against revenue targets
• Represent ResultsCX at industry events to build brand visibility and credibility

Skills

Enterprise sales

Telco outsourcing

Executive networking

C-suite engagement

Market development

Strategic positioning

Travel readiness

Education

Bachelor’s degree in business/related field

Job description

Vice President, Sales - Telco

Full Location: Remote - US

We are looking for a Vice President, Sales - Telco proven new business hunter with deep domain expertise in Telco outsourcing. This is not a services generalist role. We need someone who understands the Telco landscape at a granular level — a market SME and thought leader who can engage C-suite decision-makers with industry-specific insight and immediately establish credibility through domain knowledge.

The Vice President, Sales - Telco will be responsible for identifying, developing, and closing new logo relationships with mid-market and enterprise organizations across the Telco vertical. This individual will build the market, not just work a pipeline — combining proactive business development, strategic positioning, and executive relationship building to drive new client acquisition in a defined vertical.

What Will You Do:

• Hunt and close new logo business within the Telco vertical, with a consistent track record of landing 3+ new logos per year
• Develop and execute a market development strategy targeting diversified Telco organizations
• Build deep, value-based relationships with C-suite and VP-level decision-makers across operations, customer experience, claims, compliance, and procurement
• Serve as a recognized thought leader in Telco outsourcing — leveraging domain expertise to shape client conversations around industry trends, regulatory pressures, and operational transformation
• Lead strategic sessions with prospective clients that go beyond capability presentations — providing consultative insight on how outsourcing solutions address real business challenges in their environment
• Manage the full sales cycle from identification and qualification through needs assessment, solution design, presentation, and contract negotiation
• Collaborate with internal operations, solution design, and compliance SMEs to develop differentiated, vertical-specific proposals
• Maintain a disciplined pipeline with weekly forecasts against revenue targets, consistently meeting or exceeding annual new business goals
• Represent ResultsCX at industry events, conferences, and forums to build brand visibility and market credibility within Telco.

What You Bring:

• 10+ years of enterprise new business sales experience, with a minimum of 5 years selling outsourced services specifically within Telco vertical.
• Demonstrated track record of consistently closing 3+ new logo deals per year in high-value, complex sales environments
• Deep domain expertise in Telco operations — partnering with Telco clients to optimize customer experience, streamline operations, improve compliance, and drive business performance.
• Established executive network within the Telco ecosystem
• Ability to position yourself as a market SME and thought leader, not just a relationship manager — clients should view you as someone who understands their business at a strategic level
• Entrepreneurial mindset with the ability to build a market from the ground up, not just inherit a book
• Strong executive presence with the ability to engage, influence, and close at the C-suite level
• Bachelor’s degree in business, Finance, or related field
• Willingness to travel a minimum of 50%

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.