Vice President, Resident Experience & Community Impact

Gainor Staffing; New York (NY); On-site; USD 200,000 - 225,000; Full time

Job summary

A dynamic residential real estate company in New York City seeks a Vice President of Resident Engagement to enhance resident satisfaction and community engagement. You will lead a resident relations team, manage sensitive issues, and drive initiatives across a large multi-family portfolio. The ideal candidate has 10+ years of experience in property management and is well-versed in NYC housing regulations. Salary range is $200,000 – 225,000 annually.

Qualifications

• 10+ years of experience in property management, hospitality, or similar.
• Experience in managing escalations and high-pressure situations.
• Familiarity with NYC housing regulations.

Responsibilities

• Lead the resident experience strategy across a large community.
• Oversee a high-volume call center and resident relations team.
• Manage sensitive escalations with diplomacy.

Skills

Leadership

Crisis management

Communication

Team building

Problem-solving

Knowledge of NYC housing regulations

Job description

A dynamic residential real estate company in New York City seeks a Vice President of Resident Engagement to enhance resident satisfaction and community engagement. You will lead a resident relations team, manage sensitive issues, and drive initiatives across a large multi-family portfolio. The ideal candidate has 10+ years of experience in property management and is well-versed in NYC housing regulations. Salary range is $200,000 – 225,000 annually.