Vice President, Player Development

TheStratHotel; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking a Vice President of Player Development to lead strategy and operations for the division, ensuring premier service to high-tier players and driving revenue growth. You’ll set team goals, monitor performance, and use analytics to refine programs and engagement, shaping guest experiences and the property’s long-term success.

In this role you’ll recruit and develop leaders, manage budgets, align with enterprise priorities, and build data-driven programs that

Qualifications

• 5+ years in Player Development leadership within a hotel/casino setting.
• Proven success leading large teams, multi-unit operations or high-impact projects.
• Strong decision-making, planning and analytical skills with a track record of achieving measurable goals.

Responsibilities

• Provide strategic leadership and operational oversight of the Player Development division.
• Recruit, develop, coach, and retain high-performing leadership teams.
• Lead execution of initiatives with defined performance indicators.
• Monitor budgets, resources and performance metrics; drive cost-efficiency while maintaining quality.
• Liaise with internal stakeholders and external partners to align efforts with priorities.
• Design and maintain guest service standards and resolve escalated concerns.
• Develop and implement player acquisition and retention strategies.
• Analyze data to identify growth opportunities and guide decisions.
• Review host performance, set goals, and coach for improved results.
• Oversee payroll and ensure compliance with policies and regulations.

Education

Bachelor's degree in Casino Management or related field

Tools

CRM platforms

Analytics tools

BI tools

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

As Vice President of Player Development, you lead the strategy and operations of the division, ensuring high-tier players receive exceptional service that builds loyalty and drives revenue. You set performance goals for your team, monitor results, and use analytics to refine programs, improve player engagement, and grow theoretical revenue. Your leadership directly shapes the guest experience and impacts the property’s long-term success.

Job Description:

Essential Functions and Responsibilities:

• Provide strategic leadership and operational oversight of assigned department(s), ensuring alignment with company vision, financial goals, and service standards
• Recruit, develop, coach, andretainhigh-performing leadership teams and team members to foster engagement, accountability, and professional growth
• Lead the execution of company and departmental initiatives by converting strategicobjectivesinto actionable plans with defined performance indicators
• Monitor and manage budgets, resources, and operational performance metrics; drive cost-efficiency whilemaintainingquality and compliance
• Serve as a key liaison with internal stakeholders and external partners to align departmental efforts with enterprise-wide priorities
• Promote a strong guest service culture by designing andmaintainingservice standards and resolving escalated concerns with sound judgment
• Develop and implement player acquisition and retention strategies, including expanding the player database and cultivating long-term business relationships with key guests
• Analyze statistical and financial data toidentifyprofitable growth opportunities and guide tactical decision-making
• Review host performance regularly,establishtiered goals, and coach for improved results in line with business priorities
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations,ifthey apply to the position
• Provide outstanding guest servicein a timely mannerto both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 5+years ofPlayer Developmentexperience; includes leadership or progressive responsibilitywithin a hotel/casino setting
• Demonstrated success in leading large teams, multi-unit operations, or high-impact projects
• Exceptional decision-making, planning, and analytical skills witha track recordof achieving measurable business goals
• Strong interpersonal, negotiation, and communication abilities to leadchangeand influence outcomes across all levels of the organization
• Adept at navigating ambiguity and adapting leadership style to dynamic business needs
• Proven ability to build andmaintaininclusive, collaborative, and high-performance work environments
• Skilledin budget management, workforce planning, and process optimization
• Experience with CRM systems, analytical tools, and player contact management platforms
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint); familiar with analytics tools and business intelligence platforms

Requirements

• Atleast 21 years of age
• High School Diploma or Equivalentrequired
• Bachelor’s degree in Casino Management or related field preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain andmaintainall work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nevada Gaming Registration

Physical Requirements

• Occasionallypush/pull up to15lbs
• Occasionallylift and/or carry up to50lbsat floor, knee, waist, and chest levels
• Occasionallysquat, kneel, reach, bend, twist
• Frequentlysit and work at a desk or computer
• Regularlystandingandwalking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability todistinguish between shades of color
• Ability tousetools or equipment requiring a high degree of dexterity
• Ability to ascend and descend stairs

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of allresponsibilities, duties and skillsrequired ofpersonnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of allresponsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.