Specialty Room Host (Union)

[1001 The STRAT] Stratosphere Gaming, LLC; Las Vegas (NV); On-site; USD 26,000 - 38,000; Full time

Job summary

Stratosphere Gaming, LLC in Las Vegas seeks a Specialty Room Host to welcome guests, seat parties, manage reservations, and keep a polished host stand in an upscale dining atmosphere.

You will greet guests, coordinate with servers, and handle VIP arrivals, while following service standards to ensure a smooth and memorable guest experience. Prior dining host experience is preferred, with strong communication and teamwork.

Qualifications

• 6 months of experience in a full-service dining venue preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet and seat guests promptly, while communicating server assignments and handling special requests or VIP arrivals
• Manage reservations through OpenTable, updating availability and ensuring accuracy in bookings
• Monitor guest needs throughout service and respond in a professional and friendly manner
• Maintain cleanliness and organization of the host stand and surrounding areas, ensuring appropriate supply levels for the station
• Answer telephone calls promptly and courteously, providing accurate information
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Communication

Teamwork

Safety-conscious

Education

High school diploma or equivalent

Job description

At Stratosphere Gaming, LLC, we don't just offer jobs - we build careers. In a business that is often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that is as invested in your success as you are.

Job Description Summary

As the Specialty Room Host, you support the daily operations of the dining venue by courteously greeting and seating guests, managing reservations, and maintaining a clean, welcoming environment. You play a key role in ensuring a smooth guest experience in an upscale dining atmosphere by following pre-determined service standards and contributing to overall guest satisfaction.

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet and seat guests promptly, while communicating server assignments and handling special requests or VIP arrivals
• Manage reservations through OpenTable, updating availability and ensuring accuracy in bookings
• Monitor guest needs throughout service and respond in a professional and friendly manner
• Maintain cleanliness and organization of the host stand and surrounding areas, ensuring appropriate supply levels for the station
• Answer telephone calls promptly and courteously, providing accurate information
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 6 months of experience in a full‑service dining venue preferred
• Ability to follow instructions and complete tasks accurately in a fast‑paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety‑conscious work environment

Requirements

• At least 18 years of age
• High school diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Food Handlers Card

Physical Requirements

• Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

• Indoor
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.