Vice President of Transformation and Shared Services

SPS North America; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

SPS North America seeks a seasoned executive to lead Transformation and Shared Services Optimization. The role partners with the COO to drive enterprise initiatives, optimize operating models, and deliver measurable improvements in productivity and client value. It may also lead client engagements and new business implementations.

The position requires 10–15+ years in ops leadership with experience in B2B services, Lean/Six Sigma, and strong financial acumen. Domestic travel may be involved.

Qualifications

• Bachelor's degree required.
• MBA or related advanced degree preferred.
• 10–15+ years of progressive ops leadership, transformation, or enterprise program management.
• Experience as VP of Operations or senior operations executive in a B2B services environment.
• Proven cross-functional transformation and operating model redesign experience.
• Strong program management spanning planning, governance, resources, risk, and change.
• Experience with Lean, Six Sigma; Green Belt preferred and PMP a plus.
• Strong financial/analytical acumen and executive communication.

Responsibilities

• Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans with clear ownership and outcomes.
• Lead Shared Services optimization, operating model redesign, and service delivery improvements.
• Redesign, simplify, standardize, consolidate, or automate processes while maintaining quality and client experience.
• Embed continuous improvement and root-cause analysis for productivity and cost gains.
• Own strategic initiatives from planning to execution, risk management, adoption, and benefits realization.
• Lead cross-functional delivery of client implementations and transitions; align resources and timelines.
• Serve as executive lead for critical initiatives; remove barriers and engage client stakeholders.
• Represent SPS in client discussions involving implementations, transitions, and executive reviews.
• Collaborate with Sales, Solution Design, Operations, and vendors to support growth and optimize delivery.

Skills

Leadership

Executive communication

Stakeholder management

Strategic planning

Process improvement

Change management

Lean Six Sigma

PMP (plus)

Education

Bachelor's degree in Business Administration/related field

MBA preferred

Job description

Location Company is open to discussion on work location if within the continental United States with remote work with business travel as a possibility.

Position Summary

The Vice President, Transformation and Shared Services Optimization partners with the COO to lead business transformation, Shared Services optimization, and scalable operating models across SPS North America . The role translates business priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, combining strategic counsel with hands‑on execution. It may also represent SPS in client‑facing engagements, particularly new business implementations, transitions, and other critical initiatives.

Key Responsibilities

Enterprise Transformation and Shared Services

• Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, clear ownership, and measurable outcomes.
• Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
• Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
• Embed continuous improvement and root‑cause analysis to deliver sustained productivity, cost, and resource‑efficiency gains.

Strategic Initiatives and Implementation

• Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
• Lead cross‑functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
• Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.

Performance and Technology Enablement

• Strengthening executive visibility through dashboards, KPIs, and performance reviews linking operational and financial results, client experience, risks, and strategic priorities.
• Partner with IT and business leaders to advance automation, technology adoption, and digital enablement tied to measurable business value.

Executive, Client, and Commercial Partnership

• Advise the COO and senior leaders, frame decisions and trade‑offs, align stakeholders, and turn complex challenges into focused action.
• Represent SPS in client discussions involving implementations, transitions, strategic reviews, and initiatives requiring executive leadership.
• Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
• Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.

Leadership Expectations

Demonstrates executive presence, business acumen, operational credibility, and sound judgment. Influences across functions and levels; communicates clearly and objectively with executives and clients; constructive challenges established practices; and builds a culture of accountability, collaboration, continuous improvement, and results.

Qualifications and Experience

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Information Systems, or a related field required.
• Master's degree in Business Administration (MBA) or a related discipline preferred.
• 10-15+ years of progressive experience in operations leadership, business transformation, Shared Services, operational excellence, or enterprise program management.
• Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader, preferably in a B2B services organization.
• Demonstrated results leading cross‑functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
• Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
• Experience with Lean, Six Sigma, or similar operational excellence methods; Six Sigma Green Belt preferred and PMP a plus.
• Strong financial and analytical acumen, executive communication, stakeholder influence, and credibility with clients.

Core Competencies

• Leadership & People Development
• Business Transformation & Process Improvement
• Strategic Planning & Execution
• Executive Communication & Stakeholder Management
• Business/Financial Acumen & Operational Efficiency

Travel: Some travel is required for this posit