Vice President of Operations

DeVita & Hancock Hospitality; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

DeVita & Hancock Hospitality seeks a Vice President of Operations to lead operational excellence across multiple locations. The ideal candidate will possess over 10 years of experience in restaurant management, demonstrating a strong ability to inspire teams through effective leadership and a commitment to guest satisfaction.

Qualifications

• 10+ years in multi-unit restaurant operations preferred.
• Experience in scaling restaurant brands and new market development.
• Natural leader with strong financial and cost control knowledge.

Responsibilities

• Oversee daily operations ensuring adherence to SOPs.
• Lead new store openings with operational readiness.
• Develop field leadership to maintain high performance.

Skills

Leadership

Communication

Strategic Thinking

Operational Excellence

Team Development

Education

Bachelor's Degree in Hospitality, Business, or related field

High School Diploma or GED

Job description

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Location: NYC Metro Area

Compensation: $120,000 $140,000 (commensurate with experience)

Company Overview

We are a high-growth, entrepreneurial restaurant group in rapid expansion mode. With a strong foundation and a people-first culture, were building something specialand were looking for a strategic operations leader to help take us to the next level.

Job Title: Vice President of Operations

Location: NYC Metro Area

Compensation: $120,000 $140,000 (commensurate with experience)

Company Overview

We are a high-growth, entrepreneurial restaurant group in rapid expansion mode. With a strong foundation and a people-first culture, were building something specialand were looking for a strategic operations leader to help take us to the next level.

Position Summary

The Vice President of Operations is a dynamic and results-driven executive who will lead operational excellence across existing and new markets. This role is responsible for developing and executing SOPs, driving performance, and scaling store operations with a hands-on, servant-leader mentality. The VP of Operations will be instrumental in launching new locations, mentoring field leadership, building strong teams, and delivering exceptional guest experiences.

This role is ideal for someone whos risen through the ranksfrom cashier or cook to senior leadershipwho leads like a high school coach: tough but empathetic, motivational, and inspiring.

Key Responsibilities

Leadership & Culture

• Cultivate a high-performing culture centered on accountability, integrity, and continuous improvement
• Lead and inspire field teams, creating a collaborative and motivating work environment
• Foster a servant-leader approach that balances compassion with operational discipline
  
  

Operational Excellence

• Oversee daily operations across all restaurant locations, ensuring adherence to SOPs and brand standards
• Monitor performance metrics and implement strategies to improve sales, speed of service, profitability, and guest satisfaction
• Drive consistency across markets while remaining agile and adaptable
  
  

Strategic Growth & Market Development

• Lead new store openings (NSOs) with a focus on operational readiness and scalability
• Collaborate with cross-functional teamsMarketing, Culinary, Finance, Supply Chain, and Technologyto align operations with company-wide goals
• Support strategic planning, annual budgeting, and performance benchmarks
  
  

Team Development & Training

• Develop and mentor field leadership to build a strong internal talent pipeline
• Oversee training and development programs for managers and hourly team members
• Focus on retention, recognition, and growth opportunities to foster a people-first culture
  
  

Guest Experience & Brand Integrity

• Ensure consistent, high-quality service and hospitality across all locations
• Maintain food safety, sanitation, and compliance standards
• Reinforce operational systems that elevate the overall guest experience
  
  

Financial & Business Management

• Lead P&L ownership and accountability at the store level
• Analyze financial data to drive performance, reduce controllable costs, and optimize labor
• Identify and implement cost-saving measures without compromising guest satisfaction
  
  

Qualifications

Education:

• Preferred: Bachelor's Degree in Hospitality, Business, or related field
• Minimum: High School Diploma or GED
  
  

Experience & Skills

• 10+ years of progressive experience in multi-unit restaurant operations (QSR or fast casual preferred)
• Proven experience scaling restaurant brands and executing new market development
• Deep understanding of restaurant financials, labor management, and cost controls
• Natural leader with a commanding presencepeople listen and follow
• Excellent communicator with an extroverted, passionate personality
• Strategic and tactical thinker with the ability to work at both the ground level and executive level
• Strong background in hiring, training, and motivating entry-level and management staff
• Experience growing within the industryfrom frontline roles to executive leadership
• Passionate about hospitality and building great teams
  
  

To Apply

https://www.careers-page.com/devita-hancock-hospitality/job/L349YR3V

For questions, contact: [e-mail] | 516.410.6172

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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