Customer Operations Vice President

Realrads; Fort Wayne (IN); Remote; USD 120,000 - 180,000; Full time

Job summary

A leading teleradiology company seeks a Senior Customer Operations Vice President to enhance operational efficiency and lead strategic initiatives. The role requires expertise in healthcare management, with responsibilities including team oversight, quality control, and building client relationships. Join a dynamic environment focused on transforming healthcare while ensuring excellent service delivery.

Benefits

Comprehensive benefits package, including retirement and profit sharing

Company sponsored lunches & snacks

Qualifications

• Experience managing a customer operations department preferred in healthcare.
• Notable experience in for-profit, entrepreneurial companies.

Responsibilities

• Develop and implement department operational strategies for teleradiology services.
• Lead quality control reviews and manage training for radiologists.
• Establish and monitor KPIs for operational effectiveness.

Skills

Excellent communication skills

Strong customer service skills

Ability to work under pressure

Knowledge of teleradiology regulations

Familiarity with PACS, RIS

Command of Microsoft Office products

Education

Bachelor’s or Master’s degree in Healthcare Management or Business Administration

Job description

Job Details

Level: Senior

Job Location: Home Office - OMAHA, NE

Salary Range: Undisclosed

Description

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS
As a Customer Operations Vice President, you will serve as a key member of the executive leadership team and be responsible for overseeing and optimizing the organizational operations while leading strategic initiatives to drive effectiveness and efficiencies. The role involves managing critical functions that ensure efficient and high-quality remote radiology services are provided to our customers.

THE ROLE

Job Functions

• Strategic Leadership: develop and implement department operational strategies, ensuring that our teleradiology services are provided efficiently in alignment with the organization's goals.
• Team Management: lead and manage the following:
  • Operations is responsible for delivering critical results affecting customers and their patients as well as our radiologists. Scheduling and assignment functions for radiologists assigning work distribution to provide proper coverage given appropriate workload and available licensed and credentialed resources.
  • Quality control and training managing quality reviews and directing resulting training for radiologists as well as providing initial customer and physician onboarding training.
• Recruit, train, and mentor team members to accomplish department objectives.
• Workflow Optimization: continuously analyze and optimize operational processes to enhance efficiency and turnaround time. Implement best practices, workflow automation, and new technologies to improve operations including oversight of PACS systems and other related operational technologies or software.
• Telemedicine Technology: monitor, investigate and analyze emerging telemedicine and teleradiology technologies and trends such as AI applications that may have a beneficial impact on quality or performance.
• Compliance and Accreditation: ensure that the company complies with all relevant healthcare regulations, standards, and accreditations.
• Client Relations: develop strong relationships with healthcare facilities and clients who rely on teleradiology services. Address their needs and concerns promptly.
• Performance Metrics: establish and monitor KPIs related to report turnaround times, accuracy, client satisfaction, and operational efficiency. Use data to make informed decisions.
• Crisis Management: develop and implement disaster recovery and business continuity plans to ensure uninterrupted service, especially during emergencies.
• Stakeholder Engagement: collaborate with radiologists, referring physicians, and healthcare organizations to maintain open communication and strong partnerships.

Skills

• Ability to develop and maintain effective relationship with staff, customers, vendors and physicians; organize work and achieve goals and objectives
• Excellent communication skills; strong customer service skills
• Notable experience managing a customer operations department, preferably in an entrepreneurial or healthcare environment
• Able to work under pressure
• Ability to work independently or as part of the team
• Knowledge of teleradiology regulations, HIPAA, and industry-specific best practices preferred
• Familiarity with PACS, RIS, and telemedicine technologies helpful
• Strong technology experience using technology applications to provide services or results
• Command of Microsoft Office products (Excel, Word, PowerPoint) essential

Qualifications

• Bachelor’s or Master’s degree in a relevant field such as Healthcare Management, Business Administration, or a related discipline
• Experience in management of a for profit, entrepreneurial company

BENEFITS & PERKS

• Comprehensive benefits package, including retirement and profit sharing
• Fuel for your day with company sponsored lunches & snacks

Qualifications