VP of Hotel Operations

Newgard Group; Miami (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

Newgard Group is seeking a seasoned hotel executive to lead the pre-opening and opening phases of a condo-hotel project in the Miami area. You will oversee the 18-month pre-opening timeline, budget development, and coordination with ownership, developers, and the hotel operator to ensure a successful launch.

You will manage readiness across all departments, implement key systems, and drive the pre-opening strategy, market positioning, and pricing channels.

Qualifications

• 7 years of experience in hotel operations, with pre-opening experience required.
• Proven experience in at least one full hotel opening cycle.
• Experience with condo-hotel, mixed-use, or STR-based properties strongly preferred.
• Strong financial acumen, including budgeting and forecasting.
• Experience working with hotel systems (PMS, POS, RMS, distribution platforms).
• Demonstrated ability to manage multiple stakeholders (ownership, developers, operators).
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead development and execution of the pre-opening critical path (18-month timeline).
• Coordinate with ownership, developers, and hotel operator on project milestones.
• Participate in design and layout reviews to ensure operational efficiency.
• Oversee preparation of pre-opening and operating budgets, forecasts, and ramp-up plans.
• Ensure alignment with brand standards and operational requirements.
• Oversee readiness of all operational areas, including Rooms, F&B, and support departments.
• Lead soft opening and grand opening execution.
• Monitor service delivery and guest experience from day one.
• Collaborate with sales and marketing on pre-opening strategy and market positioning.

Skills

Pre-opening

Hotel operations

Financial acumen

Stakeholder management

Leadership

Team leadership

Communication

Tools

PMS

POS

RMS

Job description

Key Responsibilities

Pre-Opening Leadership

• Lead development and execution of the pre-opening critical path (18-month timeline)
• Coordinate with ownership, developers, and hotel operator on project milestones
• Participate in design and layout reviews to ensure operational efficiency
• Oversee preparation of pre-opening and operating budgets, forecasts, and ramp-up plans
• Ensure alignment with brand standards and operational requirements

Operations & Opening Execution

• Oversee readiness of all operational areas, including Rooms, F&B (Internal and External), and support departments
• Ensure implementation of key systems (PMS, POS, accounting, distribution platforms)
• Lead soft opening and grand opening execution
• Monitor service delivery and guest experience from day one

Sales, Marketing & Positioning

• Collaborate with sales and marketing teams on pre-opening strategy and market positioning
• Support condo closing efforts with operational input, as needed
• Assist in developing pricing strategies and distribution channels

Condo-Hotel & STR Program Management

• Establish and oversee the rental program structure and policies
• Develop owner communication and engagement strategies
• Coordinate with HOA, legal teams, and property management
• Develop SOP for all departments
• Monitor rental pool performance and reporting

Financial & Operational Performance

• Track performance against budget, GOP, and revenue targets
• Support optimization of ADR, occupancy, RevPAR, and rental yield
• Ensure cost control while maintaining service quality

Leadership & Stakeholder Management

• Partner with the hotel operator on recruitment and organizational structure
• Provide oversight and direction to department leaders
• Serve as a key point of contact for ownership and stakeholders

Qualifications

• 7 years of experience in hotel operations, with pre-opening experience required
• Proven experience in at least one full hotel opening cycle
• Experience with condo-hotel, mixed-use, or STR-based properties strongly preferred
• Strong financial acumen, including budgeting and forecasting
• Experience working with hotel systems (PMS, POS, RMS, distribution platforms)
• Demonstrated ability to manage multiple stakeholders (ownership, developers, operators)
• Strong leadership, communication, and organizational skills

Preferred Experience

• Experience in the Miami / South Florida market
• Background with branded or lifestyle hotel concepts
• Experience working with third-party operators and HOAs

What We Offer

• Opportunity to lead a high-profile hotel pre-opening project
• Competitive compensation and benefits package
• Career growth within a dynamic and growing organization