VP, Management Operations

AKAM; New York (NY); On-site; USD 170,000 - 250,000; Full time

Job summary

AKAM is seeking a Vice President of Management Operations in the Northeast region to provide operational leadership for a portfolio of residential condo and cooperative properties in New York. The role supports the SVP of Property Management and oversees property management staff, ensuring financial performance, client satisfaction, and adherence to SOPs.

The VP will manage budgets, oversee capital projects, coordinate with Boards and residents, and drive high performance across teams while

Qualifications

• Bachelor's degree in Business Administration, Real Estate, or related field; advanced degree preferred.
• Minimum 7–10 years of experience in residential property management, with at least 3 years in a leadership role.
• Experience managing condominium/cooperative portfolios preferred.
• Strong financial, operational, and team management skills.
• Excellent communication and client relationship abilities.
• Professional designations such as ARM®, CMCA®, or CPM® preferred, real estate license a plus.

Responsibilities

• Oversee daily management and operations of assigned properties, ensuring regulatory compliance.
• Monitor preventive maintenance, capital projects, and building operations for efficiency and safety.
• Ensure properties meet service standards for presentation, safety, and resident satisfaction.
• Lead budgeting processes: operating and capital budgets; monitor revenue and expenses.
• Serve as liaison to Boards and ownership groups, attending meetings as needed.

Skills

Leadership

Financial management

Client relations

Communication

Team development

Education

Bachelor's degree in Business Admin/Real Estate

Advanced degree preferred

Job description

Position Overview

The Vice President (VP), Management Operations, NE provides operational leadership and management oversight for a portfolio of residential condominium and cooperative properties. This individual ensures operational excellence, financial performance, and client satisfaction while directly supporting the SVP of Property Management in executing strategic initiatives. The VP supervises property management staff and serves as the primary point of contact for Boards, ownership groups, and residents.

Reports to

Senior Vice President, Management Operations, NE

FLSA Status

Exempt

Key Responsibilities

Operational Leadership

• Oversee daily management and operations of assigned properties, ensuring compliance with all federal, state, and local regulations.
• Monitor preventive maintenance, capital projects, and building operations to ensure efficiency and safety.
• Ensure all properties meet service standards for presentation, safety, and resident satisfaction.
• Implement and maintain Standard Operating Procedures (SOPs) across properties.
• Conduct regular check-ins with property managers, staff, and clients.

Financial Management

• Assist in the preparation and management of annual operating and capital budgets for assigned properties.
• Monitor financial performance, including revenue, expenses, and reserve funding, ensuring alignment with budget goals.
• Provide financial reporting and variance analysis to the SVP for review and presentation to Boards and ownership.

Board and Client Relations

• Serve as a key liaison to Boards of Directors and ownership groups, attending meetings as needed.
• Respond to board inquiries, provide operational guidance, and offer recommendations on capital improvements and operational decisions.
• Build strong, professional relationships with clients and residents, ensuring timely communication and issue resolution.

Team Management and Development

• Supervise and mentor property management staff, fostering a culture of accountability and high performance.
• Support recruitment, onboarding, and training of new staff members.
• Provide feedback, performance evaluations, and professional development opportunities for direct reports.

Compliance and Corporate Support

• Ensure compliance with company policies, procedures, and industry best practices.
• Support implementation of corporate initiatives, technology systems, and partner programs.
• Collaborate with Finance, HR, Legal, and other departments on cross-functional projects and reporting.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, or related field; advanced degree preferred.
• Minimum 7–10 years of experience in residential property management, with at least 3 years in a leadership role.
• Experience managing condominium/cooperative portfolios preferred.
• Strong financial, operational, and team management skills.
• Excellent communication and client relationship abilities.
• Professional designations such as ARM®, CMCA®, or CPM® preferred, real estate license a plus.

Core Competencies

• Operational Leadership and Problem-Solving
• Financial Management and Budget Oversight
• Client and Board Engagement
• Team Development and Mentorship
• Compliance and Regulatory Knowledge
• Effective Communication and Presentation Skills