Director of Residence

Better Talent; Miami (FL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off: PTO and vacation days

Parking

License reimbursement and continuing-­

Job summary

Better Talent is seeking a Director of Residences for a luxury condo-hotel in Miami. You will own the owner/resident experience, coordinate with the General Manager, Chief Engineer, and legal team, and lead association governance across financials, maintenance, and capital projects.

Requirements include a CAM license, 7+ years in condo/residential management or hotel ops with a residential component, and fluency in English and Spanish.

Qualifications

• Active Florida CAM license (required).
• 7+ years in condominium or luxury residential management or hotel ops with residential component.
• Fluent English and Spanish written and spoken.

Responsibilities

• Own owner/resident communication from intake to resolution, managing inquiries, approvals, move-in/out, and parking/storage.
• Oversee Association administration, governance, and legal coordination; enforce rules and manage certificates.
• Manage building maintenance, capital projects, vendor contracts, and safety planning.
• Deliver weekly owner operations summaries to GM; maintain transparent financial tracking for shared components.

Skills

Bilingual (English/Spanish)

Financial acumen

Communication skills

Education

CAM License

Tools

Property management software

Hotel PMS

MS Office

Job description

A leading hospitality and residential management company with a portfolio of properties in South Florida is seeking a Director of Residences to oversee the residential operations of one of its flagship properties.

The property is a large luxury condo-hotel in Miami, combining hotel accommodations with individually owned residential units. The property operates within a shared environment where hotel operations and the residential condominium association work closely together, requiring strong collaboration, communication, and operational coordination.

Position Summary

The Director of Residences is responsible for full ownership of the unit owner side of the building — Association members reporting and communication, building project oversight, vendor, property managers and contract management, from intake to resolution. This role requires a detail-driven, self-directed leader who brings recommendations to leadership rather than waiting for direction, and who reserves escalation for genuine exceptions. The Director of Residences works in close coordination with the General Manager, Chief Engineer, legal counsel, and accounting to keep the Association division running with consistency and full visibility, at all times.

Key Responsibilities

Owner Relations

Own the full owner and resident communication cycle — inquiries, approvals, move-in/move-out scheduling, parking and storage assignments — from intake to closed resolution, escalating only disputes or policy exceptions

Serve as the primary point of contact for owners and residents, carrying every inquiry through to documented resolution with luxury-residential service standards

Manage the property management and leasing-approval process for owner units in accordance with the declaration and applicable Florida law

Build and maintain a proactive owner communication calendar — building updates, capital milestones, seasonal notices — instead of responding only when asked

Association Administration & Governance

Enforce building rules and use restrictions consistently and defensibly, including violation notices, cure periods, and escalation to counsel where warranted

Coordinate with legal counsel and the insurance broker on matters affecting the Association

Support estoppel certificates, insurance certificates, and lender and title requests

Own day-to-day financial tracking for the shared components operation: budget tracking, assessment billing status, collections aging, and delinquency escalation — reporting proactively rather than on request

Take primary responsibility for reserve funding schedules and capital planning inputs, bringing recommendations to leadership rather than waiting for direction

Flag financial risk — delinquencies, budget variances, under-reserved items — before it becomes a leadership-level problem

Building, Maintenance & Capital Projects

Partner with the Chief Engineer on preventive maintenance, life-safety systems, common-element repairs, and after-hours emergency response

Conduct regular inspections and drive prompt resolution of maintenance issues

Own contractor coordination, owner communication, access scheduling, and disruption mitigation for major building improvement and capital projects.

Own vendor performance management and contract renewals for owner-facing services — negotiating terms, tracking expirations, and resolving underperformance directly

Document incidents, insurance claims, water intrusion events, and property damage affecting units or common elements

Leadership & Reporting

Hold standing authority to approve routine owner requests, execute standard vendor contracts within approved thresholds, and resolve resident and owner issues without requiring GM sign-off

Deliver a weekly owner operations summary to the General Manager and leadership — open items, financial status, capital project progress — so leadership has visibility without needing to ask for it

Act on behalf of the General Manager in his absence for building and owner matters

Own safety, emergency, and hurricane preparedness procedures for the residential population

Requirements

Active Florida Community Association Manager (CAM) license

7 or more years in condominium or luxury residential management, or hotel operations with a residential component; high-rise experience strongly preferred

Working knowledge of Chapter 718, Florida Statutes, condominium governing documents, and Miami-Dade recertification requirements

Strong financial acumen across operating budgets, reserves, and construction draw schedules

Reliable, self-directed, and solution-oriented: able to anticipate issues and act without constant supervision

Comfortable using property management software, hotel PMS, work-order and access-control systems, and Microsoft Office

Bilingual in English and Spanish required (fluent written and verbal)

Experience in a condo-hotel or mixed-use environment with shared services between an operator and an association is a distinct advantage

Core Competencies

Ownership & Accountability: Takes full responsibility for residential operations, follows through on commitments, and proactively addresses issues before they escalate.

Operational Excellence: Maintains high standards across resident service, compliance, financial administration, and property operations.

Resident Relations: Builds strong, professional relationships with homeowners and understands the unique needs of a residential ownership environment.

Cross-Functional Collaboration: Works effectively with the General Manager, Engineering, Accounting, Legal, and other internal and external stakeholders.

Communication: Communicates clearly, proactively, and professionally with homeowners, leadership, vendors, and operational teams.

Problem-Solving: Approaches complex or unexpected situations with sound judgment, resourcefulness, and a solutions-oriented mindset.

Leadership & Organization: Effectively prioritizes competing demands, maintains strong attention to detail, and ensures consistent follow-through across residential operations.

Success Metrics

Full command of the owner database, open violations, pending requests, and active capital project status

Established communication cadence with owners and residents; backlog of outstanding items triaged and in motion

Weekly reporting rhythm to the GM in place, covering financial, vendor, and correspondence status

Governing documents, house rules, and key vendor contracts reviewed and gaps identified

Owner operations running with documented processes, consistent enforcement and quality, and measurable owner satisfaction

Capital program milestones met on schedule with minimal owner disruption and complete communication records

CAM license active; compliance posture on Chapter 718 requirements fully current

Recognized as the key Hotel team member that owners call and trust, and the person leadership relies on without needing to check in

What We Offer

$75,000-$85,000 annual OTE, commensurate with experience, plus performance bonus eligibility

Medical, dental, and vision insurance

Paid time off: PTO, and vacation days

Parking

Professional license and continuing education reimbursement

On-site role based in Miami, FL

Clear path for career growth within our organization.

Collaborative, high-ownership culture in an environment where your results matter