Vice President, Middle Office

BNY; New York (NY); On-site; USD 180,000 - 320,000; Full time

Job summary

BNY in New York, NY is seeking a Vice President, Middle Office to lead and oversee outsourced operations, ensuring SLA adherence and driving service delivery for complex client transactions.

The role requires deep middle-office experience, strong leadership, and the ability to partner with technology, risk, and client teams to optimize controls and performance.

Qualifications

• Bachelor’s degree in finance or the equivalent combination of education and experience is required.
• 7–10 years of total relevant work experience preferred.
• Experience serving as a subject matter expert and conducting research on complex, multi-faceted transactions and escalated inquiries.
• Experience preparing and reviewing MIS/KRIs/KPIs, supporting reconciliations, and interacting with clients on complex transactions.
• Team lead responsibilities and the ability to guide less experienced staff.

Responsibilities

• Verify the quality of outsourced functions in accordance with Service Level Documents (SLDs) and ensure service delivery is aligned with expectations.
• Handle client engagement, support client meetings, and own service delivery to clients in line with SLDs.
• Provide recovery support for offshore functions, retain knowledge of offshored functions, and act as a subject matter expert in incident management.
• Support service improvement, technology engagement, new business engagement, and provide training to outsourced teams around new products.

Job description

Vice President, Middle Office

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

This role is located in New York, NY.

Responsibilities

• Verify the quality of outsourced functions in accordance with Service Level Documents (SLDs) and ensure service delivery is aligned with expectations.
• Handle client engagement, support client meetings, and own service delivery to clients in line with SLDs.
• Provide recovery support for offshore functions, retain knowledge of offshored functions, and act as a subject matter expert in incident management.
• Support service improvement, technology engagement, new business engagement, and provide training to outsourced teams around new products.

Qualifications

• Bachelor’s degree in finance or the equivalent combination of education and experience is required.
• 7–10 years of total relevant work experience preferred.
• Experience serving as a subject matter expert and conducting research on complex, multi‑faceted transactions and escalated inquiries.
• Experience preparing and reviewing MIS/KRIs/KPIs, supporting reconciliations, and interacting with clients on complex transactions.
• Team lead responsibilities and the ability to guide less experienced staff.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Eligible employees may enroll in a 401(k) plan as well as participate in company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.