Senior Vice President, Client Service Executive - Pipeline

BNY Mellon; New York (NY); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

Generous paid leaves

Paid volunteer time

Job summary

BNY Mellon in New York seeks a senior client services leader to guide strategy and operations across global client accounts. You will partner with senior stakeholders to translate client needs into service enhancements, analytics and delivery excellence.

This role emphasizes cross-functional collaboration, strategic insight, and leadership without direct reports, driving high-quality client experiences and scalable solutions.

Qualifications

• Experience with large, complex client accounts and non-routine client issues.
• Deep knowledge of products and services across multiple lines of business and geographies.
• Strong leadership and ability to guide and assign work to less experienced team members.
• Excellent communication with senior client and business leaders.

Responsibilities

• Understand client business, operating model and technology strategy.
• Align to client needs across BNY’s product and services.
• Act as central escalation point across Operations, Technology and service delivery.
• Build relationships to understand client service requirements.
• Facilitate communication across client organization.
• Maintain a culture of continuous service improvement across all products and services.
• Monitor service quality, product performance and client experience.
• Deliver robust operational analytics and transparency into service performance.
• Guide service evolution based on client requirements and changing operating model.
• Drive high quality client experience, service improvements and product innovation.
• Provide strategic insight into improvements across service delivery, product, technology and operations.

Skills

Client relationship management

Strategic thinking

Leadership

Communication

Problem solving

Education

Bachelor’s degree

Job description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Responsibilities

• Collaborate: Develop a thorough understanding of our client’s business, operating model and technology strategy.
• Deliver exceptional service: Align to clients’ needs and expectations across BNY’s product and services offering.
• Act as the central point of escalation: Across all Operations, Technology and service delivery.
• Cultivate relationships: Build a deep appreciation for what drives our clients' service requirements.
• Facilitate communication: Across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution).
• Evolve: Maintain a culture of continuous service improvement across all products and services.
• Monitor quality: Service quality, product performance and overall client experience to proactively anticipate potential issues and opportunities.
• Deliver robust operational analytics: Insights and transparency into service performance, leveraging industry leading interfaces.
• Guide service evolution: Based on client requirements and changing operating model.
• Transform: Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise.
• Provide strategic insight: Into improvements across service delivery, product, technology, and operations to create optimal client solutions.
• Navigate cross‑functional groups: To improve service today and build better solutions for the future.

Qualifications

• Proven experience working with large, complex client accounts and resolving critical, non‑routine client issues.
• Acquired deep knowledge of products and services across multiple lines of business and geographies.
• Strong leadership skills with the ability to guide and assign work to less experienced team members.
• Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.
• Bachelor’s degree or the equivalent combination of education and experience is required.
• 7-10 years minimum related work experience preferred.
• Experience in an operational area and/or client services preferred.
• Proven ability to resolve the most complex or non‑routine client issues or inquiries and contribute to business development efforts.
• No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts.

Benefits and Compensation

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $150,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and Company-sponsored benefit programs.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.