Vice President Global Service

Confidential; United States; Remote; USD 190,000 - 320,000; Full time

Job summary

Confidential seeks an experienced executive to lead its global service organization, overseeing strategic and operational management of international service operations, with a focus on after-sales growth, quality, and profitability.

The role requires guiding diverse regional teams, improving KPIs, and partnering with Sales, Operations, and Product Management to shape new service offerings and business models for sustained international growth.

Qualifications

• Bachelor's or equivalent degree in technical or business field.
• Strong leadership experience in an international service organization.
• Fluency in English and willingness to travel internationally.

Responsibilities

• Lead and develop regional service leaders and international teams.
• Optimize processes and KPIs to improve service quality and profitability.
• Expand modern service and maintenance concepts and offerings.
• Collaborate with Sales, Operations, Product Management, and Executive Leadership to guide strategy.

Job description

The client is seeking an experienced executive to lead its global service organization. This role involves both strategic and operational management of international service operations, with a focus on advancing after-sales and service business worldwide. The position is responsible for ensuring high service quality, customer satisfaction, and profitability across multiple regions and teams.

Key responsibilities include guiding and developing regional service leaders and international teams, optimizing processes and key performance indicators, and expanding modern service and maintenance concepts. The role also requires close collaboration with sales, operations, product management, and executive leadership to develop new service offerings and business models that support the client's continued international growth.

The ideal candidate will have a completed technical or business degree and significant leadership experience within an international service organization. Proven expertise in building and managing global service and after-sales structures, strong change management skills, customer orientation, and business acumen are essential. Fluency in English and willingness to travel internationally are required. This is a key leadership position offering substantial strategic influence, autonomy, and long-term career prospects in a successful, innovative environment.