Vice President, Digital & Social Client Services (Healthcare)

DJE Holdings; Chicago (IL); On-site; USD 105,000 - 160,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision

401K

Life insurance

Disability insurance

Paid time off

Travel assistance

Wellness programing

Job summary

Edelman is seeking a Vice President, Client Service – Digital & Social to lead senior client relationships for a major healthcare and wellness client. You will oversee integrated programs that connect social, digital, creative, and earned media, translating challenges into actionable solutions.

You’ll guide both clients and internal teams, championing social/digital strategy, and driving growth through cross-functional collaboration and strategic leadership.

Qualifications

• At least 8 years of relevant experience in client service, digital marketing, social media, communications, or related fields.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Lead and strengthen senior client relationships, serving as a trusted day-to-day advisor who understands client priorities, anticipates needs, and provides proactive, solutions-oriented counsel.
• Own the delivery of integrated communications programs, overseeing multiple workstreams and ensuring teams deliver thoughtful, high-quality work that meets client objectives, timelines, and budgets.
• Bring strong social and digital fluency to client conversations, helping connect platform strategy, content, creators, paid media, and emerging trends to broader business and reputation goals.
• Turn challenges into opportunities, navigating complex situations, identifying solutions, and mobilizing the right internal expertise to move work forward.
• Connect teams and capabilities across social strategy, creative, influencer, paid media, analytics, and earned communications to deliver cohesive, insight-driven programs.
• Drive account growth and innovation by identifying evolving client needs, bringing forward new ideas, and connecting Edelman's capabilities to opportunities for expanded partnerships.
• Provide strategic and operational leadership, managing priorities, resources, and stakeholder expectations while maintaining strong standards for client service and execution.
• Mentor and inspire team members, creating an environment of accountability, collaboration, curiosity, and continuous development.

Skills

Client relationship management

Strategic thinking

Leadership

Cross-functional collaboration

Digital & social fluency

Senior-level communication

Education

Bachelor's degree or equivalent work experience

Job description

Edelman is seeking a Vice President, Client Service – Digital & Social to lead senior client relationships for a major healthcare and wellness client. You will oversee integrated programs that connect social, digital, creative, and earned media, translating challenges into actionable solutions.

You’ll guide both clients and internal teams, championing social/digital strategy, and driving growth through cross-functional collaboration and strategic leadership.