Vice President, Consumer

Jobtailor; Illinois; On-site; USD 100,000 - 180,000; Full time

Job summary

Jobtailor in the United States is seeking an experienced Account Director to lead large client programs and cross-functional teams. You will manage budgets, drive client satisfaction, and deliver strategic insights that elevate executive visibility.

Ideal candidates have a strong background in public relations within retail, with a proven track record of growing business and leading integrated agency teams. This role emphasizes leadership, client service, and proactive problem-solving.

Qualifications

• Bachelor’s degree preferred in communications or related field.
• Minimum 8 years of large agency/public relations experience, ideally in retail.
• Proven track record of building strong client relationships and delivering programs that beat targets.
• Demonstrated experience leading teams and interfacing with integrated agency teams.

Responsibilities

• Manage teams and budgets on sizable accounts.
• Ensure high quality work, seamless client service, growth, and employee development.
• Act as primary client contact and foster client-agency relationships.
• Provide strategic guidance on program strategy and executive visibility.
• Lead account teams in the best interest of clients.
• Troubleshoot client problems and seek senior input when needed.
• Motivate team members, review work, and encourage training and development.
• Represent the agency in client-integrated meetings.
• Write and edit programs, proposals, press materials, byline articles, speeches, and reports.
• Develop communication and presentation materials for clients and colleagues.
• Manage account financials including budgets, billing, invoicing, and POs.
• Ensure billability and profitability; build incremental business.
• Communicate account status to agency management.
• Participate in new business programming and presentations.

Skills

Client Relationship Management

Team Leadership

Budget Management

Strategic Communication

Public Relations Experience

Retail Experience

Agency Management

Measurement Tools

Education

Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field

Job description

• Manage teams and budgets on sizable accounts
• Ensure excellent quality work, seamless client service, incremental growth, and employee development
• Act as primary client contact and foster client-agency relationships
• Provide strategic guidance on program strategy and executive visibility
• Lead account teams in the best interest of clients
• Troubleshoot client problems and seek senior management input when appropriate
• Motivate team members, review work, provide feedback, and encourage training and development
• Represent the agency in client-integrated agency meetings
• Write and edit programs, proposals, press materials, byline articles, speeches, correspondence, and reports
• Develop communication and presentation materials for clients and colleagues
• Manage account financials, including budget allocation, client billing, supplier invoicing, and purchase orders
• Ensure team billability and account profitability
• Build incremental business with account teams
• Communicate account status to agency management
• Participate in new business programming and presentations

Requirements

• Any combination of education and experience providing the required skills and knowledge would qualify
• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred
• Minimum of 8 years of large agency and/or public relations experience, ideally within the Retail space
• Demonstrated record in building strong client relationships and delivering programs that exceeded anticipated results
• Proven track record in growing business
• Demonstrated experience as a team leader
• Direct experience in building and managing teams and interfacing with integrated agency teams
• Excellent communication, writing, editing, and social/media relations skills
• Ability to spot trends and apply measurement tools
• Experience managing account budgets and financials

Core Competencies

Demonstrates expertise in managing client relationships, leading teams, and driving account profitability while ensuring high-quality deliverables. Proficient in strategic communication, budget management, and fostering collaborative environments to achieve business growth.

Highest-signal resume keywords

• Client Relationship Management
• Team Leadership
• Budget Management
• Strategic Communication
• Public Relations Experience

Hard Skills

• Account Financial Management
• Program Strategy Development
• Writing and Editing
• Presentation Development
• Measurement Tools Application

Soft Skills

• Excellent Communication Skills
• Motivational Leadership
• Problem-Solving
• Client Service Orientation

Industry Keywords

• Public Relations
• Retail Experience
• Agency Management
• Client-Integrated Meetings
• Incremental Business Growth