Client Services Account Director, Shopper Marketing

Jobtailor; Chicago (IL); On-site; USD 95,000 - 140,000; Full time

Job summary

Jobtailor in Chicago seeks a seasoned Shopper Marketing lead to partner with clients, drive growth, and manage end-to-end programs. You will guide discovery, shape scope and budgets, and ensure compliant execution across creative development and media strategy.

You will build cross-functional relationships, lead teams, and deliver compelling recommendations backed by analysis and market insight. This role requires leadership, strategic thinking, and strong communication.

Qualifications

• Bachelor’s degree in advertising, marketing, or related field.
• Eight years agency experience in Shopper Marketing/retail and CPG preferred.
• Proven client service, business development and program management experience.

Responsibilities

• Act as a strategic partner to clients by identifying growth opportunities and showcasing Mosaic's capabilities.
• Build relationships across client marketing, sales, and corporate teams.
• Lead discovery and market research to uncover client needs and develop recommendations.
• Define goals, scope, timelines, budgets, and costs with clients.
• Ensure programs comply with legal and regulatory requirements.
• Oversee development, design, and production of promotional materials.
• Monitor campaign execution from start to finish.
• Coordinate external partners and vendors including agencies and printers.
• Lead recap discussions and communicate results, learnings, and recommendations.
• Recommend media, retail, and shopper marketing strategies to maximize engagement.

Skills

Leadership

Communication

Self-motivation

Attention to Detail

Strategic Thinking

Education

Bachelor's degree in advertising, marketing, or related field

Tools

PowerPoint

Excel

Word

Adobe Acrobat

Photoshop

Salesforce

Job description

• Act as a strategic partner to new and existing clients by identifying growth opportunities and demonstrating Mosaic's capabilities


• Build and strengthen relationships across client marketing, sales, and corporate teams


• Lead discovery efforts and market research initiatives to uncover client needs and develop recommendations


• Define project goals, scope, expectations, timelines, budgets, and associated costs with clients


• Ensure programs and promotional initiatives comply with legal, regulatory, and compliance requirements


• Contribute strategic thinking and creative ideas during brainstorming sessions


• Establish project plans, define responsibilities, and maintain project status updates


• Oversee development, design, and production of promotional materials


• Monitor campaign execution from start to finish


• Manage and coordinate external partners and vendors, including creative agencies, printers, sampling companies, and promotional suppliers


• Lead project recap discussions and communicate campaign results, learnings, and recommendations


• Recommend and execute media, retail, and shopper marketing strategies to maximize engagement and drive business performance

Requirements

• Bachelor’s degree in advertising, marketing, or related field


• Eight years agency experience in Shopper Marketing / retail and/ or consumer packaged goods preferred


• Proven experience in client service, business development and overall program management experience (concept, implementation, and execution with excellence)


• Experience with Target, Albertsons, or Costco is a plus


• Self-motivated; self starter; strong leadership and management ability


• Strong presentation skills, speaking ability and interpersonal skills


• Thorough understanding of shopper strategy, creative development, activation planning, brand management, vendor management, post promotional analysis, and financial ramifications


• Understanding of broker, manufacturer, retailer, and marketing agency roles and functions


• Ability to prioritize multiple demands and influence associates for results


• Proven analytical ability with strong attention to detail


• Proficiency with computers and in-depth knowledge of Microsoft suite products, especially PowerPoint, Excel, and Word


• Working knowledge of Adobe Acrobat, scanning, Photo Shop, etc.


• Experience working with Salesforce preferred

Core Competencies

Demonstrates expertise in Shopper Marketing, Client Service, and Program Management, with a strong focus on strategic planning, campaign execution, and compliance. Proficient in managing relationships with clients and external partners to drive business performance and engagement.

Highest-signal resume keywords

• Shopper Marketing Expertise


• Client Service Experience


• Program Management


• Strong Presentation Skills


• Vendor Management

Hard Skills

• Program Management


• Shopper Strategy


• Creative Development


• Activation Planning


• Brand Management


• Post Promotional Analysis


• Analytical Ability


• Attention to Detail

Soft Skills

• Leadership Ability


• Interpersonal Skills


• Self-Motivated


• Strong Communication Skills

Industry Keywords

• Consumer Packaged Goods


• Retail Marketing


• Market Research


• Compliance Requirements


• Promotional Materials

Tools & Technologies

• Microsoft PowerPoint


• Microsoft Excel


• Microsoft Word


• Adobe Acrobat


• Photo Shop


• Salesforce