Vice President - Client Success

Acxiom; Conway (AR); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Travel <30%

Job summary

Acxiom is seeking a Vice President of Client Success in Conway, Arkansas, to serve as the central hub coordinating client service delivery, product, and client engagement. The role ensures engagements deliver measurable value, fosters loyalty, and supports expansion by leveraging strategic insight and cross-functional leadership.

The leader will interact with executives, manage accounts, and guide teams to meet revenue, gross profit, and margin targets while aligning with the client management

Qualifications

• Bachelor's Degree or 10+ years of relevant work experience in a production, delivery of similar client facing role, and leading and mentoring associates.
• Specific exposure to P&C insurance industry direct mail, email, and digital customer engagement management solutions for customer acquisition, on-going customer relationship and upsell strategy.
• Strong negotiating skills, in both client relationships/solution outcomes as well as contract development.
• Exceptional communication skills across all levels of the organization.

Responsibilities

• Make final decisions on administrative and operational matters for assigned accounts and/or business areas.
• Provide direction to all levels of leadership in various areas, groups, and/or operations.
• Interact with executives and/or major customers and collaborate with sales & client services to achieve engagement objectives.
• Influence senior leaders regarding significant matters for the account or organization.
• Direct and control activities of accounts or functional areas through Service Partners.
• Manage expense priorities and implement changes to methods within the area.

Skills

Negotiation

Communication

Leadership

Client relationship

Education

Bachelor's Degree

Job description

Job Description Summary The Vice President of Client Success serves as the connective hub of the organization that synchronizes client service delivery, product, and client engagement. They serve as the primary point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross-functional leadership, A Client Success leader will drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and partnering with client management leadership to achieve the strategic roadmap for the client relationship. This role will lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. The role will collaborate with other senior leaders to establish strategic and operational plans and objectives and will excel with complex issues where analysis of situations or data requires an in-depth knowledge of the industry, client, and/or company. Experience with external clients that operate within the Automotive OEM Industry Preferred. This role will also be Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

What you will do:

• Make final decisions on administrative and operational matters for assigned accounts and/or business areas. Provide direction to all levels of leadership in various areas, groups, and/or operations.
• Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet corporate requirements. Additionally, understands and works to achieve revenue, expense & gross profit & gross margin metrics for the account(s) they are assigned to.
• Regularly interact with executives and/or major customers. Additionally, collaborates with sales & client services representatives to achieve objectives of the client engagement(s). Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the account or organization.
• Decisions made in this role will have significant impact on the overall success of account, account portfolio, and/or business area.
• Direct and control the activities of one or more accounts or broad functional area through multiple Service Partners.
• Has overall control of planning and managing expense priorities, and recommending and implementing changes to methods within his/her area of business.

What you will need:

• Bachelor's Degree or 10+ years of relevant work experience in a production, delivery of similar client facing role, and leading and mentoring associates
• Specific exposure to P&C insurance industry direct mail, email, and digital customer engagement management solutions for customer acquisition, on-going customer relationship and upsell strategy
• Strong negotiating skills, in both client relationships/solution outcomes as well as contract development
• Exceptional communication skills across all levels of the organization

What will set you apart:

• Master’s Degree
• Strong working knowledge of Acxiom’s products and solutions.

Travel % <30%

Primary Location City/State: Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [e-mail].

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business. We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

For questions, please contact the recruiter listed on the job posting.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [e-mail].

Attention Mexico Applicants: Please see our Privacy Policy notice here.