Decision Support Analyst

Acxiom; Conway (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Acxiom in Conway, Arkansas seeks a Campaign Manager to assist clients with campaign management across multiple channels. You will execute projects, coordinate with client teams, and ensure campaigns are programmed, audited for accuracy, and approved prior to launch.

You will manage vendor partnerships, collaborate between clients and Acxiom to optimize execution strategies, and deliver timely updates while maintaining thorough documentation and adherence to processes.

Qualifications

• Bachelor's degree required.
• Functional knowledge of solution management.
• Ability to partner with clients and internal teams to resolve issues and ensure quality.

Responsibilities

• Manage vendors in acquisition processes.
• Collaborate between client and Acxiom to optimize execution strategies.
• Coordinate with outside vendors for campaigns and approvals.
• Communicate clearly with internal partners and provide routine BAU updates.
• Document processes and ensure sign-offs are completed on time.

Skills

Bachelor's degree

Solution management

Client collaboration

Attention to detail

Multitasking

Education

Bachelor's degree

Job description

Assist clients with campaign management through the following ways:

• Execute and deliver projects across client’s marketing channels
• Manage operational readiness for assigned client’s marketing campaigns, ensuring all marketing service teams and associated vendor partners complete required processes and deliverables prior to campaign launch.
• Build and maintain a thorough understanding of client data and marketing capabilities, ensuring marketing campaigns are systematically programmed, audited for accuracy, and approved prior to launch.

DUTIES AND RESPONSIBILITIES

• Manage vendors in the acquisition processes
• Collaborate between client and Acxiom to optimize execution strategies
• Work with outside vendors based on assigned campaigns – Transunion, Neustar, Analytic Partners, etc.
• Execute clear and concise communication with internal partners
• Deliver routine updates for BAU processing
• Consult with internal partners on questions and issues
• Provide adequate written and verbal communication pertaining to related processing
• Actively participate in idea-generation sessions for process efficiencies and improvements
• Manage new account acquisition campaigns according to client-provided specifications and timelines and ensure proper audits and sign offs are completed as planned
• Ensure all tasks are completed on time for 4-5 lines of business
• Create and implement new or change requests for assigned campaigns
• Manage the calendar updates for all campaigns
• Create and maintain process documentation and ensure it's consistent and orderly
• Ensure process documentation is up to date
• Develop new documentation as needed
• Capture and document all campaign related sign offs and approvals
• Provide approval on Preselection and Fulfillment audits for assigned lines of business
• Complete the approvals/sign offs in Workfront

QUALIFICATIONS

• Bachelor's degree
• Functional knowledge of solution management
• Effectively partner with clients and internal teams to answer questions, investigate concerns, conduct research, and ensure successful issue resolution
• Detail-oriented
• Ability to manage multiple projects simultaneously to meet deadlines and quality standards

Preferred

• Campaign Management Tools
• Financial Services industry background

Primary Location City/State: Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [e-mail].

For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company.

Our values represent our brand promise – to our clients and to our associates – and define our company culture.