Vice President, Client Services

Jobtailor; Parsippany-Troy Hills (NJ); On-site; USD 120,000 - 190,000; Full time

Job summary

Jobtailor in Parsippany-Troy Hills, NJ seeks an accomplished healthcare consultant to lead client engagements focused on revenue cycle management and operational performance. This role requires deep experience with hospital workflows, HIPAA compliance, and C-suite collaboration.

You will drive client satisfaction, manage budgets, and collaborate with cross-functional teams to deliver measurable improvements. Expect 80% on-site client work and a strong emphasis on leadership.

Qualifications

• Bachelor's degree in business or related field required.
• Minimum of 10+ years in healthcare consulting and/or healthcare operations, patient workflow and hospital revenue cycle management.
• Experience presenting or consulting to C-suite or large hospital organizations.
• Healthcare operations and/or consulting experience on team-based projects focusing on culture, patient and employee experience, HR transformation and/or change.
• Expertise in assigning roles relative to billing, clinical workflow, and documentation within hospital and office-based settings.
• Strong leadership and management skills.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills and ability to communicate well at all levels of the organization.
• Strong problem-solving and creative skills, with sound judgment and decision-making based on accurate and timely analyses.
• High level of integrity and dependability, with a strong sense of urgency and results orientation.
• Excellent written and verbal communication skills.
• Willingness and ability to be at the client site 80% of the time.
• Must possess a smartphone or electronic device capable of downloading applications.

Responsibilities

• Ensure customer satisfaction and client retention across assigned clients.
• Build effective internal and external client relationships to drive client references, additional service adoption, retention, and satisfaction.
• Optimize clients’ financial and clinical performance using MMX products and services.
• Coordinate with the SVP Client Services to assess additional opportunities.
• Identify, address, and resolve a broad range of client and operational issues.
• Manage profit and loss for client revenue cycle management activities, including workforce management and revenue forecasts.
• Oversee end-to-end revenue cycle service management for designated clients.
• Maintain acceptable days in A/R, bad debt, and other key performance indicators.
• Serve as the accountable leader by creating collaborative, high-performing work environments and removing barriers.
• Manage budgets, revenue forecasting, margins, invoicing, and billing.
• Quantify financial and operational benefits of performance improvement initiatives.
• Identify risks to projected outcomes and develop and implement solutions.
• Create customized solutions and manage client expectations around benefits and deliverables.
• Maintain key client relationships and build executive-level and C-suite relationships.
• Monitor metrics and documentation to manage client satisfaction and retention.
• Direct process improvements and initiatives to improve client profitability.
• Track client feedback, issues, improvement plans, progress, and opportunities across delivery teams.
• Serve as liaison between clients and operations.
• Conduct regular client reviews and proactively resolve customer issues.
• Alert customers to changing services and address issues openly and quickly.
• Ensure key customers become referenceable promoters to support sales.
• Collaborate with management, sales, operations, and product specialists to identify and assist with upselling and add-on sales.
• Share information and collaborate on new business opportunities with other business-unit segments.
• Coordinate with business-unit support and service teams and establish service dialogue between business units.
• Use, protect, and disclose patients’ PHI in accordance with HIPAA standards.
• Limit PHI viewing to the minimum necessary and comply with Information Security and HIPAA policies.

Skills

Leadership

Communication

Interpersonal Skills

Problem-Solving

Decision-Making

Integrity and Dependability

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office Suite

Job description

• Ensure customer satisfaction and client retention across assigned clients
• Build effective internal and external client relationships to drive client references, additional service adoption, retention, and satisfaction
• Optimize clients’ financial and clinical performance using MMX products and services
• Coordinate with the SVP Client Services to assess additional opportunities
• Identify, address, and resolve a broad range of client and operational issues
• Manage profit and loss for client revenue cycle management activities, including workforce management and revenue forecasts
• Oversee end-to-end revenue cycle service management for designated clients
• Maintain acceptable days in A/R, bad debt, and other key performance indicators
• Serve as the accountable leader by creating collaborative, high-performing work environments and removing barriers
• Manage budgets, revenue forecasting, margins, invoicing, and billing
• Quantify financial and operational benefits of performance improvement initiatives
• Identify risks to projected outcomes and develop and implement solutions
• Create customized solutions and manage client expectations around benefits and deliverables
• Maintain key client relationships and build executive-level and C-suite relationships
• Monitor metrics and documentation to manage client satisfaction and retention
• Direct process improvements and initiatives to improve client profitability
• Track client feedback, issues, improvement plans, progress, and opportunities across delivery teams
• Serve as liaison between clients and operations
• Conduct regular client reviews and proactively resolve customer issues
• Alert customers to changing services and address issues openly and quickly
• Ensure key customers become referenceable promoters to support sales
• Collaborate with management, sales, operations, and product specialists to identify and assist with upselling and add-on sales
• Share information and collaborate on new business opportunities with other business-unit segments
• Coordinate with business-unit support and service teams and establish service dialogue between business units
• Use, protect, and disclose patients’ PHI in accordance with HIPAA standards
• Limit PHI viewing to the minimum necessary and comply with Information Security and HIPAA policies

Requirements

• Bachelor’s degree in business or related field required
• Minimum of 10+ years in healthcare consulting and/or healthcare operations, patient workflow and hospital revenue cycle management
• Experience presenting or consulting to C-suite or large hospital organizations
• Healthcare operations and/or consulting experience on team-based projects with a focus on culture, patient and employee experience, HR transformation and/or change
• Expertise in assigning roles relative to billing, clinical workflow, and documentation within hospital and office-based settings
• Strong leadership and management skills
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills and ability to communicate well at all levels of the organization
• Strong problem-solving and creative skills, with sound judgment and decision-making based on accurate and timely analyses
• High level of integrity and dependability, with a strong sense of urgency and results orientation
• Excellent written and verbal communication skills required
• Willingness and ability to be at the client site 80% of the time
• Must possess a smartphone or electronic device capable of downloading applications

Core Competencies

Demonstrates expertise in healthcare consulting and revenue cycle management, with a strong focus on client satisfaction, operational efficiency, and relationship building at the executive level. Proven ability to lead teams, manage budgets, and implement performance improvement initiatives while ensuring compliance with HIPAA standards.

Highest-signal resume keywords

• Healthcare Consulting
• Revenue Cycle Management
• Client Relationship Management
• Leadership and Management Skills
• Microsoft Office Suite Proficiency

Hard Skills

• Revenue Forecasting
• Operational Performance Improvement
• Patient Workflow Optimization
• Billing and Clinical Workflow Management
• Data Analysis and Reporting

Soft Skills

• Interpersonal Skills
• Problem-Solving Skills
• Communication Skills
• Decision-Making Skills
• Integrity and Dependability

Industry Keywords

• Healthcare Operations
• C-Suite Consulting
• Patient Experience
• HR Transformation
• HIPAA Compliance