Senior Director, Operational Performance

Jobtailor; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking an senior healthcare finance leader to partner with Health Center Operations, Finance, and Business Intelligence. The role focuses on translating complex data—operational, workforce, clinical, and financial—into actionable insights that drive decision-making and strategic planning across the network.

The ideal candidate will have extensive experience in budgeting, forecasting, financial modeling, and workforce planning, partnering with senior leaders to optimize resources

Qualifications

• Bachelor's degree in Finance, Business Administration, Healthcare Administration, Public Health, Economics, Data Analytics, or a related field is required.
• Minimum of eight years of progressive leadership experience in healthcare finance, FP&A, or related fields.
• Experience with budgeting, forecasting, financial modeling, and workforce planning is preferred.
• Experience partnering with operational, clinical, and financial leaders is essential.
• Familiarity with BI reporting tools and executive performance management is important.

Responsibilities

• Serve as the primary strategic partner between Health Center Operations, Finance, and BI to align goals.
• Translate data into actionable insights for decision-making across the health center network.
• Drive performance improvement and financial stewardship through strategic planning and budgeting.
• Monitor staffing, salary expenses, and other costs to optimize resource deployment.
• Develop financial models and ROI analyses to support programs and investments.
• Collaborate with departments to improve efficiency and cost management.
• Provide leadership in data-informed decision-making and cross-functional accountability.

Skills

Data Analysis

Performance Management

Operational Finance

Workforce Planning

Financial Stewardship

Cost Allocation Methodologies

KPI Monitoring

Resource Optimization

Business Intelligence

Financial Reporting

Education

Bachelor's degree in Finance, Business Administration, Healthcare Administration, Public Health, Economics, Data Analytics, or a related field

Tools

Microsoft Office Suite

Microsoft Excel

Business Intelligence Applications

Job description

• Serve as the primary strategic partner between Health Center Operations, Finance, and Business Intelligence
• Translate operational, workforce, clinical, and financial data into actionable insights for health center decision-making
• Drive performance improvement, resource optimization, financial stewardship, and strategic planning across the health center network
• Serve as liaison between Health Center Operations and Finance
• Partner on annual budgets, forecasts, workforce planning, and long-range financial planning
• Monitor staffing, FTE allocation, salary expenses, productivity, travel, contracted services, and other operational costs
• Collaborate with clinical, pharmacy, laboratory, materials management, information technology, and other departments to improve efficiency and manage costs
• Develop financial models, business cases, and return-on-investment analyses
• Evaluate resource allocation, staffing models, operational investments, and cost allocation methodologies
• Liaise with Business Intelligence to define reporting requirements, performance metrics, and dashboard priorities
• Ensure accuracy, relevance, and usability of operational and financial reporting
• Monitor KPIs related to access, productivity, staffing, workforce utilization, patient experience, revenue, and financial performance
• Analyze operational, workforce, clinical, and financial data to identify trends, risks, and opportunities
• Support strategic planning, forecasting, and organizational decision-making
• Evaluate new programs, service expansions, growth opportunities, and operational investments
• Develop recommendations on staffing, resource deployment, service delivery models, and operational performance
• Identify opportunities to improve access, workforce effectiveness, operational efficiency, and financial sustainability
• Advise operational and financial leadership
• Build cross-functional partnerships and promote accountability, collaboration, and data-informed decision-making

Requirements

• Bachelor's degree in Finance, Business Administration, Healthcare Administration, Public Health, Economics, Data Analytics, or a related field required
• Minimum of eight years of progressive leadership experience in healthcare finance, financial planning and analysis, operational finance, healthcare consulting, analytics, strategy, or healthcare operations
• Experience supporting multi-site ambulatory healthcare operations strongly preferred
• Demonstrated experience with budgeting, forecasting, financial modeling, workforce planning, performance management, and business analytics
• Experience partnering directly with operational, clinical, and financial leadership teams
• Experience working with business intelligence teams to develop executive reporting and performance management tools
• Proof of immunization or immunity to certain communicable diseases, including influenza during flu season and Covid-19
• Tuberculosis testing
• Proficient in Microsoft Office Suite or similar software
• Familiarity with Microsoft Excel
• Proficient data management and data analysis skills
• Familiarity with project management principles
• Familiarity with process improvement principles
• Familiarity with Just Culture principles
• Sound understanding of financial and budgeting processes
• Strong understanding of ambulatory healthcare operations, healthcare finance, reimbursement, and performance management
• Advanced financial modeling, forecasting, budgeting, and analytical skills
• Strong understanding of healthcare data, reporting methodologies, and business intelligence applications
• Excellent communication, relationship management, and executive presentation skills
• Ability to influence across functions and drive organizational performance through collaboration
• Ability to work under deadlines and produce high-quality work in a fast-paced environment
• Well-developed problem-solving and critical-thinking skills
• Ability to meet the listed physical demands and working conditions

Core Competencies

Demonstrates expertise in financial modeling, budgeting, and forecasting within healthcare operations, while effectively collaborating with cross-functional teams to drive performance improvement and strategic decision-making.

Highest-signal resume keywords

• Financial Modeling
• Budgeting
• Forecasting
• Healthcare Finance
• Business Analytics

Hard Skills

• Data Analysis
• Performance Management
• Operational Finance
• Workforce Planning
• Financial Stewardship
• Cost Allocation Methodologies
• KPI Monitoring
• Resource Optimization
• Business Intelligence
• Financial Reporting

Soft Skills

• Communication
• Relationship Management
• Problem-Solving
• Critical Thinking
• Collaboration

Certifications & Qualifications

• Proof of Immunization
• Tuberculosis Testing

Industry Keywords

• Healthcare Operations
• Ambulatory Healthcare
• Financial Planning
• Operational Investments
• Process Improvement
• Just Culture Principles

Tools & Technologies

• Microsoft Office Suite
• Microsoft Excel
• Business Intelligence Applications