Vice President, Client Operations Manager

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leave

Wellbeing programs

Job summary

A leading global financial services company in Pittsburgh is seeking a Vice President, OPS Client Service Manager. The role involves leading the client operations and reporting team while developing strategies to enhance service delivery. Candidates should have a bachelor's degree and typically 4-7 years of experience in operational areas. This full-time position focuses on leadership and collaboration to ensure exceptional client service. Join us to be part of a transformative financial future.

Qualifications

• Typically 4-7 years of experience, preferably in an operational area or client services.
• 0-1 years of management experience preferred.
• Effective communication skills for client interaction.

Responsibilities

• Lead the client operations and reporting team.
• Develop strategies to enhance client service delivery.
• Streamline processes and improve operational efficiencies.
• Serve as the primary contact for key clients.

Skills

Leadership skills

Analytical abilities

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in Business Administration, Finance, or related field

Job description

VICE PRESIDENT, OPS CLIENT SERVICE MANAGER

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Vice President, OPS Client Service Manager to join our team. The position is located in Pittsburgh, PA (4 days in office expectation per week.)

Responsibilities

• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Collaborate with cross‑functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Typically 4‑7 years of experience and 0‑1 years of management experience. Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem‑solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Awards

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.