Senior Vice President, Client Service Executive

BNY; Boston (MA); On-site; USD 170,000 - 250,000; Full time

Job summary

BNY is seeking a Senior Vice President, Client Service Executive to lead the Client Services team for major clients and drive world-class service across products. This role can be located in Boston, MA or Pittsburgh, PA, and requires strategic client insights and strong collaboration with internal partners.

The successful candidate will own and grow strategic client relationships, align service with commercial goals, and protect revenue while pursuing opportunities for client success.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• 7-10 years of total work experience in an operational area and/or client services preferred.
• Demonstrated commercial acumen with experience managing strategic client accounts, supporting revenue growth, and partnering with sales or relationship management teams.
• Experience operating in an Account Management, Relationship Management, Client Coverage, or commercially focused Client Service environment within financial services is highly desirable.

Responsibilities

• Serves as a senior point of contact to major clients on moderately complex service issues and assists in developing strategy to deliver world-class client service across products or platforms.
• Collaborates with clients and influences internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Own and grow strategic client relationships by identifying commercial opportunities, supporting revenue retention and expansion, and partnering closely with Client Coverage on account growth strategies.
• Develop and execute account plans for key clients, balancing exceptional service delivery with commercial objectives, client profitability, and long-term relationship management.

Skills

Strategic client leadership

Account management

Relationship management

Cross-functional collaboration

Commercial acumen

Education

Bachelor's degree / MBA preferred

Job description

Job Description

We’re seeking a future team member for the role of Senior Vice President, Client Service Executive to join our Client Services team.

This role can be located in Boston, MA or Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Serves as a senior point of contact to major clients on moderately complex service issues and assists in developing strategy to deliver world-class client service across products or platforms.
• Collaborates with clients and influences internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Ensures exceptional service meets client expectations across all products and services.
• Drive and manage end to end client service delivery model for Major clients; to include participation developing the strategy to align client needs and monitor client satisfaction.
• Monitor and ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes).
• Leveraging a deep understanding of clients' business; identify opportunities to make it easier for clients to engage with us and opportunities for continuous service improvement, including digital adoption to foster the overall culture.
• Foster client growth by identifying opportunities for their success - resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales.
• Drive outcomes through influence and act as the central point of contact across key business partners throughout the organization.
• Consult on and participate in client service activities related to sales support, including creation of RFPs and client visits.
• Partner with Product, Sales, and Client Coverage teams to identify cross-sell, up-sell, and solution opportunities while ensuring client needs remain at the center of all commercial decisions.
• Develop and execute account plans for key clients, balancing exceptional service delivery with commercial objectives, client profitability, and long‑term relationship management.
• Own and grow strategic client relationships by identifying commercial opportunities, supporting revenue retention and expansion, and partnering closely with Client Coverage on account growth strategies.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• 7-10 years of total work experience in an operational area and/or client services preferred.
• Demonstrated commercial acumen with experience managing strategic client accounts, supporting revenue growth, and partnering with sales or relationship management teams.
• Experience operating in an Account Management, Relationship Management, Client Coverage, or commercially focused Client Service environment within financial services is highly desirable.

Benefits & Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at‑will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.