Vice President, Client Operations

BNY Mellon; Los Angeles (CA); On-site; USD 80,000 - 180,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Operations in Los Angeles, CA. The role involves developing client service strategies, leading initiatives to enhance client satisfaction, and ensuring compliance with industry regulations. Qualified candidates will have a Bachelor's degree, 7-12 years of relevant experience, and strong analytical and problem-solving skills. The expected salary ranges from $80,000 to $180,000 annually, with additional compensation and benefits packages offered.

Qualifications

• 7-12 years of professional experience in client operations.
• Proficiency in interpreting complex data to inform decisions.
• Strong understanding of industry regulations and standards.

Responsibilities

• Develop and implement client service strategies.
• Lead initiatives to enhance client satisfaction.
• Ensure compliance with regulatory requirements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Client service operations

Education

Bachelor's degree in business or related field

Advanced degree or professional certification

Job description

Vice President, Client Operations

Location: Los Angeles, CA.

Responsibilities

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross‑functional teams to address client needs and resolve complex issues, demonstrating strong problem‑solving skills.
• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
• Analyze client feedback and operational data to drive improvements and inform strategic decision‑making.

Qualifications

• Bachelor's degree in business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• 7-12 years of professional experience.
• Strong analytical and problem‑solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $80,000 and $180,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and Company‑sponsored benefit programs.

This position is at‑will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.