Vice President, Client Operations, CLO/Structured Debt

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 120,000 - 150,000; Full time

Job summary

BNY Mellon in Pittsburgh is seeking a Vice President for Client Operations, focusing on structured debt. In this role, you will lead support for major clients, proactively identify client needs, and improve the overall client experience through extensive problem-solving and leadership.

The ideal candidate will have a Bachelor's degree in business or finance, with 7-12 years of experience in financial services including Corporate Trust operations. Strong analytical skills and the ability to lead teams are essential for success in this role.

Qualifications

• 7-12 years of experience in client service or operations.
• Experience in financial services preferred.
• Background in Corporate Trust and CLO/CDO is a plus.

Responsibilities

• Lead support for major external clients.
• Analyze complex information and deliver high-quality service.
• Participate in initiatives to improve client experience.

Skills

Analytical and problem‑solving skills

Communication and interpersonal skills

Client service experience

Proficiency in finance/accounting

Leadership experience

Education

Bachelor's degree in business, Finance, or related field

Advanced degree or professional certification

Tools

SOLVAS

Job description

Vice President, Client Operations - Structured Debt

Pittsburgh, Pennsylvania

In this role, you'll make an impact in the following ways:

• Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY.
• Apply advanced problem‑solving skills, judgment, and experience to analyze complex information and deliver high‑quality service to a specialized client base, resolving the most complex or non‑routine inquiries.
• Leverage in‑depth knowledge of BNY products and services across lines of business and geographies to proactively identify client needs, contribute to business development efforts, and propose expanded offerings for front‑office consideration.
• Participate in and lead internal initiatives to improve the client experience, develop process improvements based on client service best practices, and support multiple complex client accounts.

To be successful in this role, we're seeking the following:

• Bachelor's degree in business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• Typically, 7-12 years of experience.
• Relevant client service/operations experience in financial services preferred.
• Corporate Trust and CLO/CDO backgrounds preferred.
• SOLVAS experience preferred.
• Analytical and problem‑solving skills with proficiency in finance/accounting, compliance/reporting, and reconciliation; ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams; thorough understanding of industry regulations and standards.
• Demonstrated experience leading teams and providing guidance to less experienced team members.