Vice President, Client Operations, CLO/Structured Debt

BNY; Pittsburgh (Allegheny County); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Flexible global resources

Generous paid leaves

401(k) plan

Job summary

BNY in Pittsburgh seeks a Vice President for Client Operations in Structured Debt to lead support for major clients, resolving complex operational issues. Candidates should have 7-12 years of experience in financial services, with a relevant Bachelor's degree.

The role offers competitive compensation, benefits, and opportunities for personal resilience and well-being. Applicants must demonstrate strong analytical, problem-solving, and communication skills.

Qualifications

• Typically 7–12 years of experience in financial services.
• Relevant client service/operations experience preferred.
• Demonstrated experience leading teams and providing guidance.

Responsibilities

• Lead support for major external clients and resolve operational issues.
• Analyze complex information to deliver high-quality service.
• Participate in initiatives to improve client experience.
• Participate in internal initiatives to improve the client experience.

Skills

Analytical skills

Problem-solving

Communication skills

Leadership experience

Team leadership

Education

Bachelor’s degree in business, Finance, or a related field

Advanced degree or professional certification

Tools

SOLVAS

Job description

Vice President, Client Operations - Structured Debt

Location: Pittsburgh, Pennsylvania

As a leading global financial services company, we influence nearly 20% of the world's investible assets. Our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Responsibilities

• Lead support for major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate resources at BNY.
• Apply advanced problem‑solving skills, judgment, and experience to analyze complex information and deliver high‑quality service to a specialized client base, resolving the most complex or non‑routine inquiries.
• Leverage in‑depth knowledge of BNY products and services across lines of business and geographies to proactively identify client needs, contribute to business development efforts, and propose expanded offerings for front‑office consideration.
• Participate in and lead internal initiatives to improve the client experience, develop process improvements based on client service best practices, and support multiple complex client accounts.

Qualifications

• Bachelor’s degree in business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• Typically 7–12 years of experience.
• Relevant client service/operations experience in financial services preferred.
• Corporate Trust and CLO/CDO backgrounds preferred.
• SOLVAS experience preferred.
• Analytical and problem‑solving skills with proficiency in finance/accounting, compliance/reporting, and reconciliation; ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams; thorough understanding of industry regulations and standards.
• Demonstrated experience leading teams and providing guidance to less experienced team members.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Eligible employees may enroll in a 401(k) plan as well as participate in company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans.