Vice President, Client Operations

BNY Mellon; New York (NY); On-site; USD 68,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

Access to global resources and tools

Job summary

A global financial services company is seeking a Vice President for Client Operations in New York, NY. The role involves developing client service strategies, enhancing client satisfaction, and ensuring compliance with industry standards. Ideal candidates have 7-12 years of experience, strong analytical and problem-solving skills, and a bachelor's in Business or Finance. They offer competitive compensation ranging from $68,000 to $180,000 annually with additional bonuses and benefits.

Qualifications

• 7-12 years of experience in client service operations.
• Strong understanding of industry regulations and standards.
• Ability to interpret complex data and make informed decisions.

Responsibilities

• Develop client service strategies utilizing in-depth knowledge of client operations.
• Lead initiatives to enhance client satisfaction and operational efficiency.
• Ensure compliance with regulatory requirements and company policies.
• Collaborate with cross-functional teams to address client needs.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Education

Bachelor’s degree in Business, Finance, or related field

Advanced degree or professional certification

Job description

Overview

Vice President, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations to join our Conventional Trust Client Platform team. This role is located in New York, NY.

Responsibilities

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
• Typically 7-12 years of experience.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Company and Benefits

At BNY, our culture speaks for itself. BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Equal Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $68,000 and $180,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.