Vice President, Client Operations

BNY Mellon; Boston (MA); On-site; USD 102,000 - 185,000; Full time

Benefits offered by this job

Highly competitive compensation

Flexible global resources and tools

Paid volunteer time

Job summary

A leading global financial services company in Boston is seeking a Vice President, Client Operations Manager. This role involves overseeing client relationships and ensuring compliance with financial standards. Candidates should possess at least 5 years of experience, ideally in client-facing roles, with a Bachelor's degree or equivalent. The company offers a competitive salary range of $102,000 to $185,000 annually, alongside comprehensive benefits and a strong focus on employee growth and welfare.

Qualifications

• At least 5 years of work experience in financial services.
• Experience managing key client relationships.
• A strong understanding of accounting standards.

Responsibilities

• Act as a primary point of escalation for client inquiries.
• Oversee preparation and compliance of financial statements.
• Collaborate with stakeholders to resolve accounting issues.
• Drive improvements within the accounting function.

Skills

Client-facing experience

Process improvement

Financial compliance

Education

Bachelor's degree or equivalent experience

Job description

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations Manager to join our team. This role is located in Everett, MA.

In this role, you’ll make an impact in the following ways:

• Support key client relationships as primary point of escalation and coordination across accounting services.
• Oversee the preparation and review of financial statements, ensuring accuracy and compliance with regulatory standards.
• Collaborate with internal and external stakeholders to address accounting issues and develop robust solutions that align with BNY’s strategic goals.
• Drive process improvements and efficiency initiatives within the accounting function, leveraging technology and best practices.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience.
• At least 5 years of total work experience.
• Experience in client‑facing roles.
• Prior financial services experience a plus.

At BNY, our culture speaks for itself, check out the latest BNY news at:

• BNY Newsroom
• BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $185,000 per year at the commencement of employment. However, the base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and company‑sponsored benefit programs.

This position is at‑will and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, company or individual department/team performance, and market factors.