Vice President, Client Service Management - Pipeline

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 68,000 - 140,000; Full time

Job summary

BNY Mellon is seeking a Vice President, Client Service to lead delivery for a diverse client base across multiple locations. The role emphasizes understanding client business needs, coordinating across Operations, Technology, and service delivery, and driving continuous improvement with proactive issue resolution.

As a central client advocate you will manage strategic relationships and deliver transparent service performance, analytics, and collaborative solutions.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7-10 years minimum related work experience preferred.
• Experience with US Asset Owners, Public and Corporate Pensions, Endowments and Foundations is a plus.
• Experience in an operational area and/or client services preferred.
• Proven ability to resolve complex client issues and contribute to business development.

Responsibilities

• Develop a deep understanding of our client's business, operating model and technology strategy.
• Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering.
• Act as the central point of escalation across Operations, Technology and service delivery.
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements.
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities.
• Deliver operational analytics, insights, and transparency into service performance.
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future.

Skills

Client services

Relationship management

Problem solving

Education

Bachelor's degree or the equivalent combination of education and experience

Job description

Vice President, Client Service

Location: Lake Mary, Pittsburgh, Everett, Boston or New York.

Responsibilities

• Develop a deep understanding of our client's business, operating model and technology strategy
• Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering
• Act as the central point of escalation across Operations, Technology and service delivery
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements
• Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution)
• Maintain a culture of continuous service improvement across all products and services
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
• Deliver operational analytics, insights, and transparency into service performance
• Guide service evolution based on client requirements and changing operating model
• Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required
• 7-10 years minimum related work experience preferred
• Experience and familiarity with US Asset Owners, Public and Corporate Pensions, Endowments and Foundations is a plus
• Experience in an operational area and/or client services preferred
• Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $68,000 and $140,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and Company‑sponsored benefit programs.

This position is at‑will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance and market factors.