Senior Specialist, Client Enablement

BNY; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY is seeking a Vice President, Client Enablement to drive enablement of platforms and products enterprise-wide. You will partner with complex clients and internal stakeholders to scope requirements, define delivery plans, and govern implementations across multiple products and services.

The role emphasizes coordinating across teams, tracking milestones and risks, and delivering effective client communications to leadership. A focus on process improvements and change control will be essential.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience required.
• Advanced degree (e.g., MBA) is desirable.
• 3-7 years of experience.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Proven ability to innovate and drive process improvements.

Responsibilities

• Works to achieve the success and client enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.
• May be engaged to participate on delivery plans across products and platforms.
• Partner with our clients and internal stakeholders to scope requirements which leverage standard product and service offerings or remediate acute issues impacting client health.
• Works through or defines delivery plans for client implementations of products, services and platforms or complex remediation plans.
• Contributes to, or oversees and governs, the implementation and set-up of products and services by coordinating across internal and external stakeholders.
• Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.
• Delivers or creates and delivers effective communication strategies across internal and external stakeholders, including senior leadership.
• Implement change control processes in response to client requests, in partnership with other practices and platforms.
• Participates in or manages the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes to ensure continuous improvement.
• May engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.

Skills

Project management

Organizational skills

Communication

Interpersonal skills

Process improvement

Innovation

Education

Bachelor’s degree

MBA preferred

Job description

JOB DESCRIPTION

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

The Vice President, Client Enablement Is Key To The Successful Enablement Of Platforms And Products Across The Enterprise, Including Enhancements, Changes, Transitions, And Complex Remediation Plans.

Partners With a Variety Of Complex And Important Clients, Including Major Clients, Depending On Level Of Experience And Ability. As Part Of The Client Enablement Family, This Role Is Focused On Optimizing Client Experiences Through Effective Project Management And Cross-functional Collaboration, Fostering An Environment That Supports BNY’s Strategic Pillars Of Client-centricity And Operational Efficiency.

In This Role, You’ll Make An Impact In The Following Ways:

• Works to achieve the success and client enablement of platforms and products across the enterprise, including enhancements, changes, transitions, and complex remediation plans.


• May be engaged to participate on delivery plans across products and platforms.


• Partner with our clients and internal stakeholders to scope requirements which leverage our standard product and service offerings or remediate acute issues impacting client health.


• Works through or defines delivery plans for client implementations of one or more products, services and platforms or complex remediation plans.


• Contributes to, or oversees and governs, the implementation and set-up of products and services by coordinating across internal and external stakeholders.


• Track critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders.


• Delivers or creates and delivers effective communication strategies across internal and external stakeholders, including senior leadership.


• Implement change control processes in response to client requests, in partnership with other practices and platforms.


• Participates in or manages the implementation closure, including notification to internal and external stakeholders; collect feedback and integrate into future processes to ensure continuous improvement.


• May engage in activities related to sales support, including creation of RFPs and/or consulting with clients on requirements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience required. Advanced degree (e.g., MBA) is desirable.


• 3-7 years of experience


• Strong project management and organizational skills Excellent communication and interpersonal skills Proven ability to innovate and drive process improvements

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025


• World’s Most Admired Companies, Fortune 2025


• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

ABOUT US

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

ABOUT THE TEAM

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025


• World’s Most Admired Companies, Fortune 2025


• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Additional Compensation & Benefits Details

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.