Vice President, Claims Center Operations

Crawford & Company; New Orleans (LA); In loco; USD 150.000 - 200.000; Tempo pieno

Descrizione del lavoro

Crawford & Company is seeking an AVP to lead the Service Center and satellite branches in New Orleans, ensuring top-tier claim quality, client service, and efficient operations. You will oversee staffing, workflows, and performance metrics to maximize productivity and adherence to standards.

The role requires extensive claim experience, leadership ability, and the capacity to guide supervisors with a focus on quality, financial stewardship, and client satisfaction across the branch network.

Competenze

• College degree or education equivalent preferred.
• 12+ years of progressive technical claim experience with supervisory/management responsibility.
• Ability to guide and support administrative and technical claim matters.
• Effective oral and written communication; promotes a favorable company image.
• Industry designations such as AIC, ARM or CPCU preferred but not required.

Mansioni

• Manages Service Center and satellite locations to ensure high claim quality and prompt service.
• Monitors claim volume, staffing, productivity, and workflows to maximize service and resources.
• Prepares annual budget and maintains expense control within budget.
• Provides guidance to claim supervisors; approves reserve recommendations and manages reserves within authority.
• Analyzes files to ensure accuracy, completeness, and adherence to standards; ensures policy compliance.
• Oversees performance standards, appraisals, and development of staff; conducts reviews.
• Keeps senior management informed of activities and problems; coordinates with leadership.
• Participates in sales presentations and client meetings to support revenue objectives.
• Investigates local conditions affecting claim handling and informs management.
• Develops understanding of adjudication systems and optimizes workflow.

Conoscenze

Staff leadership

Strategic planning

Communication

Decision making

Budgeting

Formazione

Bachelor's degree or higher

Descrizione del lavoro

Crawford & Company is seeking an AVP to lead the Service Center and satellite branches in New Orleans, ensuring top-tier claim quality, client service, and efficient operations. You will oversee staffing, workflows, and performance metrics to maximize productivity and adherence to standards.

The role requires extensive claim experience, leadership ability, and the capacity to guide supervisors with a focus on quality, financial stewardship, and client satisfaction across the branch network.