Vice President, Application Support & SRE

Eliassen Group; Pittsburgh (Allegheny County); Hybrid; Confidential; Full time

Job summary

Eliassen Group is seeking a Vice President, Application Support Engineer for a Depositary Receipts platform. The role delivers Level 2 production support and Level 3 development support, requiring strong SQL and Java skills.

Work is hybrid with 4 days onsite in Pittsburgh, PA or Lake Mary, FL, and includes on-call rotations, incident resolution, and automation efforts. The candidate will troubleshoot across application, database, and infrastructure layers, participate in root cause analysis, and

Qualifications

• Bachelor's degree in computer science or related discipline, or equivalent work experience.
• 8-10 years of related experience, preferably in financial services.
• Strong SQL expertise including performance tuning, deadlock analysis, and execution plans in SQL Server.
• Hands-on Java experience with ability to read, debug, and enhance code.
• Experience with monitoring tools including Splunk and cloud monitoring platforms.

Responsibilities

• Provide Level 2 production support and Level 3 development support for Java-based applications.
• Diagnose and resolve incidents, perform root cause analysis, and implement permanent fixes.
• Monitor application and database performance, identify bottlenecks, and execute maintenance tasks.
• Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues.
• Create and maintain runbooks, troubleshooting guides, and incident documentation.
• Leverage SQL to write complex queries, analyze data, and troubleshoot issues across systems.
• Use monitoring and troubleshooting tools including cloud monitoring platforms and Splunk.
• Contribute to code fixes and enhancements in Java and support new development as needed.
• Automate repetitive tasks using scripting, preferably Python and shell.
• Participate in an on-call rotation and support a production environment.
• Drive continuous improvement of operational support and customer experience.
• Apply DevOps and SRE practices for reliability, scalability, performance, and security.
• Understand end-to-end application and data flows across integrated systems.
• Engage with AI-assisted development tools such as GitHub Copilot to improve efficiency.

Skills

SQL

Java

Cloud monitoring

Splunk

Python scripting

DevOps/SRE

On-call support

AI tools (Copilot)

Education

Bachelor's degree in CS or related

Tools

AWS

Docker

Kubernetes

Linux

Tomcat

Ansible

Azure

Job description

Eliassen Group is seeking a Vice President, Application Support Engineer for a Depositary Receipts platform. The role delivers Level 2 production support and Level 3 development support, requiring strong SQL and Java skills.

Work is hybrid with 4 days onsite in Pittsburgh, PA or Lake Mary, FL, and includes on-call rotations, incident resolution, and automation efforts. The candidate will troubleshoot across application, database, and infrastructure layers, participate in root cause analysis, and