Vice President, Application Support Engineer

Eliassen Group; Pittsburgh (Allegheny County); Hybrid; Confidential; Full time

Job summary

Eliassen Group is seeking a Vice President, Application Support Engineer for a Depositary Receipts platform. The role delivers Level 2 production support and Level 3 development support, requiring strong SQL and Java skills.

Work is hybrid with 4 days onsite in Pittsburgh, PA or Lake Mary, FL, and includes on-call rotations, incident resolution, and automation efforts. The candidate will troubleshoot across application, database, and infrastructure layers, participate in root cause analysis, and

Qualifications

• Bachelor's degree in computer science or related discipline, or equivalent work experience.
• 8-10 years of related experience, preferably in financial services.
• Strong SQL expertise including performance tuning, deadlock analysis, and execution plans in SQL Server.
• Hands-on Java experience with ability to read, debug, and enhance code.
• Experience with monitoring tools including Splunk and cloud monitoring platforms.

Responsibilities

• Provide Level 2 production support and Level 3 development support for Java-based applications.
• Diagnose and resolve incidents, perform root cause analysis, and implement permanent fixes.
• Monitor application and database performance, identify bottlenecks, and execute maintenance tasks.
• Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues.
• Create and maintain runbooks, troubleshooting guides, and incident documentation.
• Leverage SQL to write complex queries, analyze data, and troubleshoot issues across systems.
• Use monitoring and troubleshooting tools including cloud monitoring platforms and Splunk.
• Contribute to code fixes and enhancements in Java and support new development as needed.
• Automate repetitive tasks using scripting, preferably Python and shell.
• Participate in an on-call rotation and support a production environment.
• Drive continuous improvement of operational support and customer experience.
• Apply DevOps and SRE practices for reliability, scalability, performance, and security.
• Understand end-to-end application and data flows across integrated systems.
• Engage with AI-assisted development tools such as GitHub Copilot to improve efficiency.

Skills

SQL

Java

Cloud monitoring

Splunk

Python scripting

DevOps/SRE

On-call support

AI tools (Copilot)

Education

Bachelor's degree in CS or related

Tools

AWS

Docker

Kubernetes

Linux

Tomcat

Ansible

Azure

Job description

Description:

Hybrid 4 days onsite in either Pittsburgh, PA or Lake Mary, FL

Our client seeks a Vice President, Application Support Engineer to provide Level 2 production support and Level 3 development support for a Depositary Receipts platform. The role requires strong SQL and Java skills, with the ability to troubleshoot across application, database, and infrastructure layers. The engineer will participate in on-call rotation, resolve incidents, drive root cause analysis, and contribute to enhancements and automation. Experience with cloud monitoring, Splunk, Python scripting, and AI-assisted development tools such as GitHub Copilot is preferred. Two shift options are available: 7:00 AM - 4:00 PM or 12:00 PM - 8:00 PM. The team values proactive collaboration and continuous improvement in support processes.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $85.00/hr. w2

JN -092026-108651

Responsibilities:

• Provide Level 2 production support and Level 3 development support for Java-based applications.
• Diagnose and resolve incidents, perform root cause analysis, and implement permanent fixes.
• Monitor application and database performance, identify bottlenecks, and execute maintenance tasks.
• Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues.
• Create and maintain runbooks, troubleshooting guides, and incident documentation.
• Leverage SQL to write complex queries, analyze data, and troubleshoot issues across systems.
• Use monitoring and troubleshooting tools including cloud monitoring platforms and Splunk.
• Contribute to code fixes and enhancements in Java and support new development as needed.
• Automate repetitive tasks using scripting, preferably Python and shell.
• Participate in an on-call rotation and support a production environment.
• Drive continuous improvement of operational support and customer experience.
• Apply DevOps and SRE practices for reliability, scalability, performance, and security.
• Understand end-to-end application and data flows across integrated systems.
• Engage with AI-assisted development tools such as GitHub Copilot to improve efficiency.

Experience Requirements:

• 8-10 years of related experience, preferably in financial services.
• Strong SQL expertise including performance tuning, deadlock analysis, and execution plans in SQL Server.
• Hands-on Java experience with ability to read, debug, and enhance code.
• Experience with monitoring tools including Splunk and cloud monitoring platforms.
• Familiarity with Angular, Kafka, and CI/CD, plus tools such as AWS, S3, Ansible, Docker, Linux, Azure, AppDynamics.
• Proficiency with Agile, DevOps, and Site Reliability Engineering concepts.
• Experience with Unix/Linux, shell scripting, job scheduling, and application servers such as Tomcat.
• Analytical problem-solving skills with meticulous attention to logs, code, and database metrics.
• Effective written and verbal communication with cross-functional teams.
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
• Interest in AI tools and configuration of AI agents, including prompts for Copilot.

Education Requirements:

• Bachelor’s degree in computer science or related discipline, or equivalent work experience. Advanced degree preferred.