Production Support/Application Support Engineer

TEKsystems; Jersey City (NJ); Hybrid; USD 165,312,000 - 206,640,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in Jersey City, NJ seeks a Sr. Production Support/Application Support Analyst for a long-term contract. The role ensures availability and reliability of critical production applications across LOBs, with hybrid work requiring three onsite days in Jersey City.

The candidate will monitor, manage incidents, handle requests, and coordinate DR/REC testing while delivering regular stakeholder updates and mentoring peers.

Qualifications

• Experience in monitoring and incident management for production apps.
• Strong scripting skills and knowledge of PHP.
• Familiarity with ITIL processes and disaster recovery.

Responsibilities

• Resolve user and batch job issues for critical apps.
• Create and update support documentation.
• Lead incident management and triage when BAU is impacted.
• Generate regular status reports for stakeholders.
• Investigate root causes and implement corrective actions.
• Coordinate disaster recovery testing.
• Mentor team members and monitor daily batch processing.
• Perform capacity management for scoped applications.

Skills

Scripting

PHP programming

ITIL concepts

Tools

ITRS

Splunk

Dynatrace

AppDynamics

M365

SQL

Unix

Oracle

Teradata

Hadoop

Autosys

Informatica

Job description

Hybrid - 3 days onsite in Jersey City NJ

Due to client requirements, candidates must be able to work without sponsorship.

Our financial client in Jersey City, NJ is looking for a Sr. Production Support/Application Support Analyst for a long term contract position.

The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs). These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

• Monitoring
• Incident Management
• Request Management
• Disaster Recovery / Application Recovery Certification Exercise
• Metrics Reporting
• Application Capacity Management

Responsibilities

• User and batch job issue resolution, Manage highly critical applications - support BAU and ensure no business impact
• Creating support documentation and updating existing documentation
• Initiate the incident management process lead triage when BAU is impacted
• Provide regular communication generate reports to all the stake holders
• Investigation of root cause analysis and irreversible corrective action
• Identify risk and drive remediations - ensure any day audit ready situation for the team
• Will work closely with Business Partners and Development team
• Hands on support of the applications
• Disaster recovery test coordination, preparation and execution
• Monitoring of daily batch processing
• Timely adherence to all deliverables
• Mentor / guide team members on issues/queries and other deliverables
• Perform Capacity Management for applications in scope

Skills

• Experience in monitoring tools ITRS, SPLUNK, Dynatrace and App Dynamics
• Scripting
• Special consideration: PHP programming
• Proficiency in M365 Applications
• SQL scripting
• Hands on experience with Unix
• Hands on experience with Database (Oracle Teradata)
• Hands on experience in Hadoop
• Experience in Job scheduling tool - Autosys.
• Knowledge on ETL tool - Informatica.
• Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace
• Knowledge on ITIL concepts like Incident and Problem Management

Job Type & Location

This is a Contract position based out of Jersey City, NJ.

Pay and Benefits

• The pay range for this position is $65.00 - $65.00/hr.
• Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Jersey City,NJ.

Application Deadline

This position is anticipated to close on Sep 2, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.