Veterinary Specialty Services Coordinator – Client Care Liaison

Ethos Veterinary Health; Asheville (NC); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with employer matching

Generous paid time off

Discounted employee pet insurance

VetBloom CE platform access

Recover and Fear Free certification

Career growth opportunities

Work-life balance culture

Job summary

Ethos Veterinary Health’s SAVES team in Asheville, NC is seeking a full-time Specialty Service Coordinator to manage client communications and case coordination from referral through discharge.

The role emphasizes collaboration with specialty clinicians to deliver exceptional client and patient care, with a Monday–Friday schedule, 8:30 AM–5:00 PM, and a focus on seamless service delivery across departments.

Qualifications

• Minimum of 2 years of hands-on clinical veterinary experience as a Veterinary Assistant or RVT.
• Minimum of 2 years of client service or administrative coordination in a veterinary or healthcare setting.
• Strong knowledge of veterinary terminology and specialty hospital workflows.
• Experience with EzyVet, SmartFlow, Microsoft 365, Microsoft Teams, and Outlook preferred.
• Fluent English speaking and reading skills required.

Responsibilities

• Serve as the primary point of contact for specialty clients from referral through follow-up care.
• Educate clients on consultations, procedures, diagnostics, hospitalization, discharge instructions, and treatment plans.
• Respond promptly to client communications and provide compassionate support during sensitive discussions.
• Schedule specialty appointments, procedures, diagnostics, and patient drop-offs in EzyVet.
• Coordinate schedules with specialists and hospital teams to ensure efficient patient flow.
• Confirm appointments, provide preparation instructions, and coordinate transfers between Specialty and Emergency services.
• Obtain, organize, and prepare referral records, diagnostics, estimates, consent forms, and patient charts prior to appointments.
• Maintain complete, accurate medical records and support billing, checkout, and follow-up scheduling.
• Communicate effectively with clients, referring veterinarians, specialists, and hospital staff to ensure seamless patient care.
• Anticipate workflow needs, adapt to changing priorities, and provide exceptional customer service while supporting the growth of Specialty Services.

Skills

Communication skills

Organizational skills

Team player

Fluent English

Education

Veterinary experience (2+ years)

Tools

EzyVet

SmartFlow

Microsoft 365

Microsoft Teams

Outlook

Job description

Ethos Veterinary Health’s SAVES team in Asheville, NC is seeking a full-time Specialty Service Coordinator to manage client communications and case coordination from referral through discharge.

The role emphasizes collaboration with specialty clinicians to deliver exceptional client and patient care, with a Monday–Friday schedule, 8:30 AM–5:00 PM, and a focus on seamless service delivery across departments.