Veterinary Shift Lead: Lead Care & Team Excellence

Bfcareers; Peabody (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Continuing Education Allowance

Backup Child/Elder Care

Flexible Spending Accounts

Parental Leave

Job summary

Banfield Pet Hospital is seeking a Veterinary Hospital Shift Lead to guide the team, ensure exceptional client and pet experiences, and support the Practice Manager and COS in achieving productivity and profitability. This role includes stepping into Client Services Coordinator and Vet Assistant duties as needed.

You will supervise daily operations, schedule staff, and maintain Banfield standards, policies, and patient care quality while fostering a positive team environment.

Qualifications

• Minimum of two years of veterinary hospital experience.
• 18 years of age or older.
• High school diploma preferred or equivalent.

Responsibilities

• Lead hospital team to maximize productivity and profitability while ensuring high-quality care.
• Provide exceptional client and pet experiences, coaching staff as needed.
• Perform Client Services Coordinator and Veterinary Assistant duties when required.
• Schedule associates to meet client needs and coordinate CE planning.
• Ensure compliance with Banfield policies and dress/grooming guidelines.
• Maintain effective communication with clients and internal staff.

Skills

Leadership

Customer service

Team supervision

Education

High school diploma

Job description

Banfield Pet Hospital is seeking a Veterinary Hospital Shift Lead to guide the team, ensure exceptional client and pet experiences, and support the Practice Manager and COS in achieving productivity and profitability. This role includes stepping into Client Services Coordinator and Vet Assistant duties as needed.

You will supervise daily operations, schedule staff, and maintain Banfield standards, policies, and patient care quality while fostering a positive team environment.