Veterinary Shift Lead - Lead Care & Clinic Operations

Bfcareers; New York (NY); On-site; USD 29,000 - 37,000; Full time

Job summary

Banfield Pet Hospitals is seeking a Shift Lead to perform as a CSC and veterinary assistant while guiding paraprofessional staff across shifts. The role focuses on leadership duties and high-level client service to support hospital productivity.

The position emphasizes prioritizing tasks, maintaining hospital standards, and ensuring effective communication with clients, associates, and leadership. A strong emphasis on Five Principles and teamwork is required.

Qualifications

• Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience.
• Two years experience (healthcare, veterinary profession, service-type industry) required, with six months at Banfield preferred.

Responsibilities

• Paraprofessional duties include client education about pet health and preventive care.
• Assist with scheduling, invoicing, and maintaining medical records.
• Provide leadership to paraprofessional staff and ensure hospital productivity.
• Support Practice Manager in staff scheduling and training.
• Assist with surgery as applicable and ensure a safe hospital environment.
• Quality check medical records and ensure compliance with protocols.

Skills

Multi-tasking

Organizational ability

Problem solving

Communication skills

Computer skills

Math skills

Education

Associate’s degree

Veterinary technician certification/licensure

Job description

Banfield Pet Hospitals is seeking a Shift Lead to perform as a CSC and veterinary assistant while guiding paraprofessional staff across shifts. The role focuses on leadership duties and high-level client service to support hospital productivity.

The position emphasizes prioritizing tasks, maintaining hospital standards, and ensuring effective communication with clients, associates, and leadership. A strong emphasis on Five Principles and teamwork is required.