Veterinary Relationship Manager

covetrus; San Antonio (TX); On-site; USD 85,000 - 140,000; Full time

Job summary

Covetrus seeks a Veterinary Relationship Manager in San Antonio, TX to lead growth across in-clinic, technology, and specialty products within the designated sales territory. This quota-carrying role focuses on optimizing customer accounts, addressing needs, and driving adoption of VetSuite and point solutions through partnerships with VAE and strong CRM usage.

The Senior Veterinary Relationship Manager collaborates with cross-functional teams, negotiates terms, and ensures a positive customer

Qualifications

• Bachelor’s degree or equivalent in Business, Communications, or related field.
• Minimum 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven history of consistently exceeding sales quotas and delivering on objectives.

Responsibilities

• Serves as the key sales contact for retain and develop accounts with a focus on strategic growth and long-term customer relationships to meet company financial targets.
• Works alongside Veterinary Account Executive on key accounts in territory to accelerate adoption of VetSuite while shortening the sales cycle.
• Leads and supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
• Identifies and addresses customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
• Collaborates closely with Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via SFDC.
• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Negotiates pricing and contract terms, secures deals across all product offerings, and manages contract renewals to ensure ongoing customer satisfaction and retention.
• Shares best practices across the region and zone and helps drive adoption of these across peers.

Skills

Collaborative in matrix organization

Customer needs analysis

Sales quota achievement

Relationship management

Adaptability

Cross-functional collaboration

Negotiation skills

CRM proficiency

Education

Bachelor's degree or equivalent

Tools

Salesforce (SFDC)

Job description

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

At Covetrus, the Veterinary Relationship Manager is a quota-carrying role that leads the ongoing optimization of our key veterinary customer accounts. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory. This position is a proactive, in-person sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling singular point solutions when opportunities are identified. The Senior Veterinary Relationship Manager will closely partner with Veterinary Account Executives (VAE) to identify VetSuite opportunities and drive further growth within the sales segment.

Primary Responsibilities

• Serves as the key sales contact for retain and develop accounts with a focus on strategic growth and long-term customer relationships to meet company financial targets.
• Works alongside Veterinary Account Executive on key accounts in territory to accelerate adoption of VetSuite while shortening the sales cycle.
• Leads and supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
• Identifies and addresses customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
• Collaborates closely with Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via SFDC.
• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
• Negotiates pricing and contract terms, secures deals across all product offerings, and manages contract renewals to ensure ongoing customer satisfaction and retention.
• Shares best practices across the region and zone and helps drive adoption of these across peers.
• Performs additional duties and tasks as necessary to support the team and company objectives.

Performance Measures

• Gross Profit
• VetSuite Sales
• Point Solution Sales
• Revenue

Experience Requirements

• Bachelor's degree or equivalent experience in Business, Communications, or a related field is required, with a minimum of 3 years of relevant experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven history of consistently exceeding sales quotas and delivering on other objectives as assigned by management is required.

Skills Requirements

• Demonstrates ability to work collaboratively in a matrix organization and effectively pull through business.
• Demonstrates ability to understand, translate & respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
• Consistently meets and occasionally surpasses sales goals, showcasing an advanced understanding of the sales process, client needs, and effective relationship-building strategies.
• Can pivot and adapt in fast-moving, agile environments. Capable of dealing with business conflict
• Demonstrates ability to partner closely with staff across departments to implement growth strategies.
• Serves as an ambassador to the product and marketing organizations bringing forth customer insights to inform future customer roadmaps.
• Demonstrates advanced understanding of CRM tools functionality and practical experience used to support the management of an account and a book of business.
• Self-motivated and goal-oriented, requiring minimal day-to-day supervision.

Work