Veterinary Receptionist - Portland, OR

Rosecityvet; Portland (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established veterinary practice is seeking a full-time Client Care Representative to join their compassionate team. This role is vital in providing exceptional service to clients and supporting their pets' healthcare needs. With a commitment to community well-being and a supportive work environment, this opportunity offers a chance to grow in the veterinary field. Enjoy a flexible work schedule, generous benefits, and a culture that values diversity and inclusion. If you're passionate about animals and customer service, this position is perfect for you!

Benefits

401(k) matching

Flexible Spending Account

Tuition Support Program

Health Insurance

Paid Time Off

Employee Assistance Program

Continuing education allowance

Quarterly Team Rewards Bonus Program

Discounted lab work for pets

Paid Holidays

Qualifications

• Exceptional customer service skills and a love for animals.
• Ability to manage multiple phone lines and appointments.

Responsibilities

• Manage client requests via phone, email, and text.
• Ensure a clean and comfortable reception area for clients.

Skills

Customer Service

Communication

Multi-tasking

Education

High School Diploma

Veterinary Knowledge

Job description

Rose City Veterinary Hospital is looking to add a full-time Client Care Representative to our dedicated and compassionate team . If you want to provide exceptional client service, we would love to hear from you!

We love our clients and want to support them throughout their pets' lives. Our goal is to provide our clients with the highest-quality veterinary medicine, surgery, and pet healthcare education. We are proud to be AAHA certified and hold ourselves to the highest standards.

Rose City has been in practice since 1911 and is an integral part of the community.We work with Canine Companions, Neighborhood Housing and Care Program, and Stumptown Strays to directly support programs that contribute to our community's well-being.

We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. Rose City Veterinary Hospital celebrates diversity and is committed to creating an inclusive workplace that represents a variety of cultures and perspectives . W e have some great benefits to help keep life going smoothly :

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Health Insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Access to our VetCor Techlife Facebook group, including thousands of veterinary technicians company-wide
• Six paid holidays
• Employee Assistance Program
• Employee discount program

Our Client Care Representatives are the face of our practice. Their role plays an integral part in our community's reputation and in supporting our clients and patients by providing exceptional customer service.

Daily responsibilities include:

• Managing multiple phone lines
• Responding to client requests via email and text
• Confidently assisting clients with retail and prescription diets
• Booking appointments
• Greeting clients
• Processing payments
• Ensuring that the reception area is clean and comfortable for clients and fear-free for patients.

This is a full-time position with a four-day work week and rotating Saturday shifts. A love of animals and a customer service background is a great fit for this position. Knowledge of veterinary medicine is a plus but not required . We are willing to train the right person.

This is an excellent opportunity to join an outstanding practice and start or build your career in the veterinary field ! We look forward to hearing from you!

Diversity, equity, inclusion, and belonging are core values at Rose City Veterinary Hospitaland Vetcor . We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.