Veterinary Receptionist - Overnight

COVE Animal Health; North Ridgeville (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with match

PTO

CE allowance

License renewal reimbursement

Pet care discounts

Pet food discounts

Uniform allowance

90-day review & annual performance

Job summary

Animal Clinic Northview is hiring a Veterinary Receptionist for an overnight, full-time role in North Ridgeville, OH. You will manage front-desk duties, greet clients, coordinate appointments, assist with admissions/discharges, and handle billing and records with a focus on delivering exceptional service in a fast-paced veterinary setting.

Benefits include Medical/Dental/Vision, 401k with match, PTO, CE allowance, license renewal reimbursement, uniform allowance, and staff discounts on pet care

Qualifications

• Strong customer service skills and a friendly, professional demeanor.
• Excellent communication, organization, and attention to detail.
• Ability to multitask and prioritize in a fast-paced veterinary environment.
• Comfort with administrative tasks and learning multiple reception functions.
• Commitment to accurate recordkeeping and handling financial transactions.

Responsibilities

• Deliver an exceptional client and patient experience at the front desk.
• Welcome clients and patients and create a positive first impression of the hospital.
• Support patient flow by preparing exam rooms, weights, appointment info, and admissions/discharges.
• Perform reception and administrative duties: scheduling, document processing, medical records, client communications.
• Assist with billing and payments, ensuring accuracy and efficiency.
• Coordinate medication pickups, surgery admissions, and other client service needs.
• Maintain clean, organized lobby, exam rooms, and reception areas.
• Respond calmly in urgent or emergency situations.
• Cross-train across reception functions to support operations.
• Collaborate with doctors, technicians, and team members for seamless care.

Skills

Customer service

Communication

Multitasking

Recordkeeping

Attendance

Teamwork

Job description

Veterinary Receptionist - Animal Clinic Northview

North Ridgeville, OH | Full-Time, Overnight

Schedule & Pay

• Sunday - Wednesday, 9 pm - 7 am (4x10s)
• $15.00/hour + shift differential pay for hours worked between 9:30 pm - 7:30 am at $22.95/hour

Why Animal Clinic Northview

• Medical/Dental/Vision
• 401k with match
• PTO
• CE allowance
• License renewal reimbursement
• Pet care discounts
• Pet food discounts
• Uniform allowance
• 90-day review & annual performance reviews

Our Veterinary Receptionists play a vital role in the client experience and may support multiple areas of the department, including patient flow, client greeter/front desk duties, and billing functions. Team members are cross-trained to provide flexible support throughout the hospital based on business needs and individual strengths.

What You'll Do

• Deliver an exceptional client and patient experience through a variety of front-of-house and reception support functions
• Welcome clients and patients, provide outstanding customer service, and help create a positive first impression of the hospital
• Support patient flow by preparing exam rooms, obtaining patient weights, collecting appointment information, and assisting with admissions and discharges
• Perform reception and administrative duties, including scheduling support, document processing, medical record maintenance, and communication with clients and team members
• Assist with billing and payment-related activities, ensuring accuracy and efficiency in financial transactions
• Coordinate medication pickups, surgery admissions, and other client service needs
• Maintain clean, organized, and professional lobby, exam room, and reception areas
• Respond calmly and efficiently in fast-paced, urgent, or emergency situations
• Cross-train across multiple reception functions, including client greeter, billing, and patient flow responsibilities, to support hospital operations and team success
• Collaborate with doctors, technicians, and fellow team members to provide seamless care and service

What You Bring

• Strong customer service skills and a friendly, professional, and welcoming demeanor
• Excellent communication, organization, and attention-to-detail skills
• Ability to multitask and prioritize effectively in a fast-paced veterinary environment
• Comfort working with clients, handling administrative tasks, and learning multiple reception functions
• Aptitude for accurate recordkeeping, data entry, and financial transactions
• Compassion for patients and clients, with a commitment to delivering exceptional service
• Ability to safely handle and restrain pets with appropriate assistance when needed
• Reliable attendance and flexibility to work evenings, weekends, and holidays as required
• A positive attitude and commitment to teamwork, collaboration, and continuous learning

Animal Clinic Northview /COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.