Veterinary Receptionist - Orlando, FL

Animal Hospital at Baldwin Park; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Paid time off

Job summary

Animal Hospital at Baldwin Park is seeking an experienced bilingual veterinary receptionist to join our friendly team in Orlando, FL. The ideal candidate will provide exceptional client service, support the veterinary team, and communicate clearly in both English and Spanish.

The role requires front desk responsibilities, appointment scheduling, and accurate maintenance of client records in a fast-paced setting. We offer competitive pay based on experience and a comprehensive benefits package.

Qualifications

• Experience as a veterinary or medical receptionist is preferred.
• Fluency in English and Spanish is required.
• Strong customer service and communication skills are essential.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Greet clients with warmth and professionalism.
• Assist clients with check-in and check-out.
• Answer phones and provide exceptional customer service.
• Schedule appointments and coordinate daily workflow.
• Explain treatment plans and next steps to clients.
• Maintain accurate client and patient records and process payments.
• Collaborate with doctors and team to ensure smooth operations.

Skills

Bilingual English/Spanish

Customer service

Front desk

Multitasking

Phone etiquette

Receptionist experience

Tools

ezyVet

Job description

Who we are

Animal Hospital at Baldwin Park is Hiring an Experienced Bilingual Veterinary Receptionist!

Position DetailsRole: Experienced Bilingual Veterinary ReceptionistStatus: Full-timeSalary: Negotiable and based on experienceSchedule: 4- or 5-day workweeks, rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love helping people, staying organized, and being the calm in the middle of a busy veterinary hospital?

Animal Hospital at Baldwin Park is looking for an experienced Bilingual Veterinary Receptionist to join our team. We’re looking for someone who can provide exceptional service to our clients, strong support to our veterinary team, and clear, compassionate communication in both English and Spanish.

This position is ideal for an experienced veterinary or medical receptionist who thrives in a busy environment, can confidently juggle multiple priorities, and understands the importance of the front desk in creating an exceptional client experience. We are specifically looking for someone who is available to work the closing shift.

Why Our Veterinary Receptionists Love It Here

• Join a supportive, collaborative veterinary team
• Build meaningful relationships with clients and their pets
• Use your bilingual communication skills to make veterinary care more accessible and comfortable for our clients
• Work in a friendly neighborhood practice committed to excellent client and patient care
• Be part of a team that values professionalism, communication, and teamwork
• Continue growing through professional development and continuing education opportunities
• Make a meaningful difference for pets and the people who love them

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Assist clients with patient check-in and check-out
• Answer phones and provide exceptional customer service
• Schedule appointments and help coordinate an efficient daily workflow
• Communicate clearly with clients in both English and Spanish
• Help clients understand treatment plans, recommendations, and next steps
• Maintain accurate client and patient information in the medical record
• Process invoices and collect payments
• Coordinate communication between clients and the veterinary team
• Handle client questions and concerns calmly and professionally
• Maintain an organized, efficient, and welcoming front desk
• Collaborate with doctors, technicians, and teammates to help the hospital run smoothly

What You’ll Bring

• Previous veterinary or medical office experience
• Fluency in both English and Spanish
• Strong customer service and communication skills
• A friendly, professional, and compassionate approach
• Ability to multitask and stay organized in a busy environment
• Confidence communicating with clients in person and over the phone
• Ability to remain calm and professional during stressful or emotional situations
• Strong attention to detail and follow-through
• Comfort working with clients, pets, and the veterinary team
• Reliability and availability to work the closing shift
• Experience with ezyVet is helpful but not required
• A positive, collaborative, team-first mindset

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, inclusion, and belonging are core values at Animal Hospital at Baldwin Park and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.