Veterinary Receptionist - Orlando, FL

Pershing Oaks Animal Hospital; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Tuition Support Program

Free/discounted lab work for employees' pets

Quarterly Team Rewards Bonus Program

Job summary

An animal clinic in Orlando is seeking a Veterinary Receptionist to join their team. The role includes greeting and checking in patients, processing payments, scheduling appointments, and maintaining the lobby area. Candidates should have at least one year of experience and a customer service background. The position offers full-time benefits, including health insurance, retirement plans, and paid time off. A strong emphasis on teamwork and an inclusive workplace culture is fundamental.

Qualifications

• Minimum of 1 year of relevant experience or educational background.
• Ability to provide excellent customer service to all clients.
• Excellent communication skills and a client-focused approach.

Responsibilities

• Greet, check in, and room patients.
• Process payments accurately and reconcile the cash drawer daily.
• Schedule appointments.
• Maintain knowledge of preventative healthcare recommendations.
• Maintain the front desk/lobby area – must be clean and presentable.

Skills

Customer Service

Communication Skills

Critical Thinking

Ability to Lift 50lbs

Education

Relevant Experience or Educational Background

Job description

Pershing Oaks Animal Hospital is Hiring a Veterinary Receptionist!

Role: Customer Service Representative
Status: Full-time
Salary: Negotiable and based on experience
Schedule: Monday - Friday
3 days a week, 7:30 am - 5:30 pm
1 day a week, 7:30 am - 7:00 pm
Lunch every day 1:00 pm - 2:00 pm

Pershing Oaks Animal Hospital is looking for an experienced veterinary customer service representative to join our dedicated team. We believe in providing exceptional patient care while fostering a supportive, fun environment that encourages camaraderie and opportunities for growth.

Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Customer Service Representative Responsibilities

• Greet, check in, and room patients
• Process payments accurately and reconcile the cash drawer daily
• Schedule appointments
• Communicate with and educate owners
• Process all types of communication (phone, email, text) from clients, vendors, and other hospitals
• Maintain knowledge of preventative healthcare recommendations in order to answer client questions, provide education on vaccines, flea and heartworm products, and assist in marketing veterinary services from which their pet would benefit, such as a dental cleaning, senior wellness, and spay and neuter
• Educate clients on products and medications sold, including dietary products, and answer questions regarding product purchase/use
• Maintain the front desk/lobby area – must be clean and presentable at all times
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.

Education and Experience

• Minimum of 1 year of relevant experience or educational background.

Skills and Abilities

• Ability to provide excellent customer service to all clients
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Efficiency in utilizing cleaning materials and equipment.
• Capability to perform moderately heavy physical tasks, must be able to lift up to 50lbs.
• Excellent communication skills and a client-focused approach.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

Diversity, equity, inclusion, and belonging are core values at Pershing Oaks Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.