Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Scottsdale (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Pet discount

EAP

Job summary

Kierland Animal Clinic, part of Western Veterinary Partners, seeks an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, answer phones, process payments, and support our care team.

The role rewards friendly, detail-oriented individuals who thrive in a fast-paced, team-based environment and are committed to delivering exceptional client experiences.

Qualifications

• Experience in front-desk or receptionist roles in healthcare or veterinary settings is preferred.
• Ability to manage a multi-line phone system and assist clients in person with professionalism.
• Strong written and verbal communication, and attention to detail in scheduling and record-keeping.

Responsibilities

• Greet clients, check in/out, and provide a warm, helpful first impression.
• Manage appointments, calendars, and patient flow for the day.
• Answer multi-line phones, respond to client inquiries, and convey service information.
• Process transactions and maintain accurate payment records and documentation.

Skills

Customer service

Reception

Communication

Time management

Multi-line phone handling

Education

High school diploma or equivalent

Tools

Appointment scheduling software

Payment processing systems

Job description

Kierland Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $18 - 21 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 2+ years of experience in a customer service or reception
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Kierland Animal Clinic is a 4-doctor small-animal practice caring for dogs and cats. The hospital offers digital X-ray and digital dental radiography and works closely with a local shelter, providing meaningful exposure to community-focused veterinary medicine. Most surgical cases are spay/neuter procedures, making this a strong environment for building confidence in routine surgery and general practice. The practice is located in Scottsdale, a vibrant area known for its Sonoran Desert scenery, hiking, upscale shopping, restaurants, arts, golf, and resorts. It offers the opportunity to join an established veterinary team while enjoying one of the Phoenix area's most active and desirable communities.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18-21 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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