Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Kyle (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401k with company match

Paid time off

EAP

Job summary

Kyle Animal Hospital in Kyle, TX is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will manage appointments, oversee daily patient flow, and handle multi-line phones and in-person interactions while providing compassionate service.

Ideal candidates are friendly, detail-oriented, highly organized, and team-focused. The position is full-time with a 4/10 schedule, Monday–Friday plus rotating Saturdays, and offers health,

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to stay calm, professional and solution-oriented during busy periods

Responsibilities

• Greet clients and coordinate check-in/check-out at the front desk
• Answer multi-line phone system and assist clients face-to-face
• Schedule & manage appointments and daily patient flow
• Process transactions and support clients with service information

Skills

Customer service

Front desk

Phone handling

Cash handling

Team player

Job description

Veterinary Receptionist / Client Service Representative

Kyle, TX

Kyle Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation :

• Compensation: $17-$19 per hour, for each hour worked


• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday and rotating Saturdays. Schedule will include some weekday closing shifts (10am-8pm) and rotating Saturdays (8am-5pm).

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)


• Life Insurance and Disability


• Employee Assistance Program (EAP)


• 401k with company match


• Paid time off in accordance with site policy and applicable law

Minimum Qualifications and Skill Set:

• 1+ years of experience in a customer service, reception, or client-facing role


• Previous veterinary receptionist or healthcare-related front-desk experience preferred


• Proficiency in the following skills:
  
  
  • Exceptional verbal and written communication skills
  
  
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  
  
  • Ability to accurately process payments and maintain financial records
  
  
  • Positive attitude and willingness to collaborate with a team
  
  
  • Ability to remain calm, professional and solution-oriented during busy periods
  
  

Why Choose Kyle Animal Hospital?

Kyle Animal Hospital is a thriving, full-service veterinary practice dedicated to providing compassionate, high-quality care to dogs, cats, and exotic pets throughout Kyle, Buda, Wimberley, South Austin, San Marcos, and the surrounding Central Texas communities.

Our 6-DVM team practices collaborative medicine in a supportive environment where mentorship, teamwork, and professional growth are highly valued. We offer a wide range of services, including wellness care, dentistry, advanced diagnostics, surgery, orthopedic procedures, and exotic pet medicine, giving team members the opportunity to expand their skills while delivering exceptional patient care.

Known for our warm, family-focused culture, we emphasize preventive medicine, client education, and low-stress handling techniques to create the best possible experience for both pets and their owners. Our experienced team is passionate about providing advanced medical care while maintaining the personal connections that make veterinary medicine so rewarding.

If you're looking for a hospital where you can practice excellent medicine, work alongside a talented and supportive 6-doctor team, and make a meaningful impact on the lives of dogs, cats, exotic pets, and the families who love them, we'd love to meet you!

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.