Veterinary Receptionist / Customer Service Representative

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

EAP

401(k) with company match

Paid time off

Pet discount

Job summary

Allegheny Veterinary Associates in Pittsburgh is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, schedule appointments, and manage daily patient flow with professionalism and compassion.

This full-time role requires strong multi-line phone handling, accurate payments processing, and a friendly team-focused approach. Experience with Avimark is preferred; 1+ year in a client-facing role preferred; competitive benefits offered.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-front desk experience preferred.

Responsibilities

• Greet clients and maintain a welcoming atmosphere for patients and their families.
• Schedule and coordinate appointments and daily patient flow.
• Answer multi-line phones and assist clients in person.
• Process transactions accurately and maintain financial records.
• Provide information about services and support clients with their needs.

Skills

Phone line management

Customer service

Scheduling appointments

In-person client interaction

Tools

Avimark

Job description

Allegheny Veterinary Associates is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

Compensation: Starting at $18 per hour, for each hour worked

This is a full-time position, with a flexible schedule usually working 4 - 8.5 hour shifts each week and availability needed Monday-Friday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• *Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred

Proficiency in the following skills

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Why choose Allegheny Veterinary Associates?
• Allegheny Veterinary Associates is a 3-doctor small animal practice in Pittsburgh, PA, offering a well-rounded caseload that most GPs can't match - wellness and preventive medicine alongside advanced orthopedic surgery (including TPLOs), soft tissue surgery, dentistry, and diagnostics. You'll work alongside a highly respected orthopedic surgeon and a client-focused Medical Director in a fun, no-drama team culture that communicates directly, supports each other, and genuinely enjoys coming to work. No weekends, no on-call, and a built-in early day each week - it's a predictable schedule that respects your time outside of work.
• Pittsburgh itself is one of the most underrated cities in the country - distinct neighborhoods, a thriving food and arts scene, easy access to trails and outdoor spaces, and a cost of living that lets you actually enjoy it all. If you want great medicine, real teammates, and a city worth living in, Allegheny Vet is worth a look.
• #LI-KG1
• This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
• Pay Range
• $15-18 USD
• Allegheny Veterinary Associates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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