Veterinary Receptionist - Create Welcoming Appointments

Wellhaven Pet Health; Savage (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Wellhaven Pet Health seeks a Receptionist to be the friendly first contact for clients, converting calls into appointments and guiding clients through services. You will manage scheduling, educate owners on preventive care, and support cashier duties while ensuring accurate records and a smooth client experience.

The role requires strong communication, multitasking, and a customer-focused mindset, with on-site work and the ability to handle diverse client needs in a veterinary setting.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience in a fast-paced environment.
• Front desk or call center experience preferred.

Responsibilities

• Greet clients and patients and ensure a welcoming first impression.
• Convert incoming calls into scheduled appointments and manage client needs.
• Promote Care Companion Plans and preventive care options during calls.
• Handle cashier duties and maintain accurate client records.
• Support client education and use of online pharmacy.
• Maintain a clean reception area and coordinate with veterinary team.

Skills

Customer service

Phone etiquette

Multi-tasking

Communication

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Email systems

Job description

Wellhaven Pet Health seeks a Receptionist to be the friendly first contact for clients, converting calls into appointments and guiding clients through services. You will manage scheduling, educate owners on preventive care, and support cashier duties while ensuring accurate records and a smooth client experience.

The role requires strong communication, multitasking, and a customer-focused mindset, with on-site work and the ability to handle diverse client needs in a veterinary setting.