Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Santa Monica (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Santa Monica Veterinary Group is seeking compassionate, dependable Veterinary Receptionist / Client Service Representative to join our hospital. You will welcome clients, manage appointments and patient flow, handle phones and in-person interactions, and provide information about services.

This full-time role requires a friendly, detail-oriented professional who thrives in a team-based customer service environment and can maintain professionalism in emotional situations.

Qualifications

• 1+ years of experience in a customer service or reception role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotional situations.
• Strong organizational and time-management skills.
• Experience scheduling appointments and coordinating calendars.
• Ability to process payments and maintain financial records.

Responsibilities

• Serve as the welcoming face of the hospital and deliver exceptional client experiences.
• Manage appointments and daily patient flow; handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.

Skills

Customer service

Phone line management

Verbal communication

Written communication

Organization

Appointment scheduling

Payments processing

Job description

Veterinary Receptionist / Client Service Representative

Santa Monica, CA

Santa Monica Veterinary Group is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $21.50 - 23.50per hour for each hour worked


• This is a full-time position, with a 4/10 schedule and availability needed Mondays, Thursdays, Fridays, and Sundays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance


• Life insurance and disability


• Employee Assistance Program (EAP)


• 401k with company match


• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service or reception role


• Previous veterinary receptionist or healthcare-related front-desk experience preferred


• Proficiency in the following skills:
  
  
  
  • Ability to manage a multi-phone line system while assisting in-person clients
  
  
  • Exceptional verbal and written communication skills
  
  
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  
  
  • Strong organizational and time management skills
  
  
  • Experience scheduling appointments and coordinating calendars preferred
  
  
  • Ability to accurately process payments and maintain financial records
  
  
  • Positive attitude and willingness to collaborate with a team
  
  
  • Ability to remain calm, professional and solution-oriented during busy periods
  
  
  
  

Santa Monica Veterinary Group is seeking compassionate, dependable support staff to join our doctor-led hospital providing general practice, urgent care, and emergency services. Our support team plays a vital role in delivering exceptional patient care and client experience in a fast-paced, collaborative environment where every position matters. We pride ourselves on maintaining an inclusive, team-driven culture with no cliques and a true “everyone steps up” mindset. Ideal candidates are reliable, detail-oriented professionals who thrive in dynamic settings, communicate confidently with clients, and are passionate about animal welfare. We offer a supportive workplace culture, opportunities for cross-training and growth, exposure to a diverse case load, flexible scheduling, and leadership that prioritizes transparency, respect, and open communication. If you’re looking for a hospital where your contributions are valued and your development is encouraged, we would love to meet you.

#LI-HF1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$21.50 - $23.50 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.