Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Woodland (CA); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Woodland Veterinary Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, and support clients with essential information about our services.

This position is part-time with weekend availability required, offering a benefits package and a supportive team environment.

Qualifications

• Preferred experience as a veterinary receptionist.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain financial records.
• Exceptional verbal and written communication skills.

Responsibilities

• Serve as the welcoming face of Woodland Veterinary Hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and assist clients with information about services.

Skills

Multiline phone handling

Appointment scheduling

Payment processing

Verbal communication

Written communication

Job description

Veterinary Receptionist / Client Service Representative

Woodland Veterinary Hospital is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20 - $24 per hour, for each hour worked
• This is a part-time position with weekend availibility required

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist experience is preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Woodland Veterinary Hospital?

Woodland Veterinary Hospital has been caring for pets and the people who love them for more than 50 years. What began as a small clinic in 1975 has grown into a trusted, full-service veterinary hospital serving Woodland and the surrounding communities.

Today, our 11,000-square-foot campus is home to a collaborative team of 9 veterinarians and over 40 veterinary support professionals, all dedicated to providing compassionate, personalized care. From wellness visits to urgent care and boarding, we’re proud to offer a wide range of services in one place, including access to advanced diagnostics and board-certified specialists.

While we’ve grown over the years, our mission has stayed the same: to treat every pet like family and build lasting relationships with the clients we serve. We’re proud of our deep roots in the community and the legacy of care we continue to build every day.

#LI-RX1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $24 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Note: Selecting “no” will not eliminate you from consideration for this role.

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We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.